Case ID 16991587281 - Delay in Response from Internal Team
hello
I opened with Amazon on January 10, which remains unresolved after 7 days. Despite my efforts to contact Amazon support and inquire about the status of my case, I have not received any meaningful updates.
Each time I reach out, I am informed that my case has been forwarded to the internal team for further investigation, and I receive the following response:
"Upon research, we would like to inform you that this matter is already forwarded to our concerned team for further investigation. We will be sure to notify you as soon as we receive an update and please be assured that we are closely working with the concerned team to get a resolution."
As I have not received a resolution or any substantial update
Case ID: 16991587281
Case ID 16991587281 - Delay in Response from Internal Team
hello
I opened with Amazon on January 10, which remains unresolved after 7 days. Despite my efforts to contact Amazon support and inquire about the status of my case, I have not received any meaningful updates.
Each time I reach out, I am informed that my case has been forwarded to the internal team for further investigation, and I receive the following response:
"Upon research, we would like to inform you that this matter is already forwarded to our concerned team for further investigation. We will be sure to notify you as soon as we receive an update and please be assured that we are closely working with the concerned team to get a resolution."
As I have not received a resolution or any substantial update
Case ID: 16991587281
0 replies
Connor_Amazon
Hi @Seller_eiO8ohkpJu2sZ
Connor from Amazon here, I do see that case 16991587281 is currently being worked by our internal team, they collaborate with other individuals in our company to provide a resolution, the timeframe of the resolution can be impacted due to the complexity of the situation.
As soon as they are done with their investigation portion you will receive a response. You can respond back here in case you need further support after the case has been marked as "answered".
Best,
Connor
