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Seller_5fSOAx646GXFi

Not receiving OTP

Hi all,

I am not receiving the OTP so I can´t get inside my seller account. I need your help.

38 views
5 replies
Tags:Verification
00
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user profile
Seller_5fSOAx646GXFi

Not receiving OTP

Hi all,

I am not receiving the OTP so I can´t get inside my seller account. I need your help.

Tags:Verification
00
38 views
5 replies
Reply
0 replies
user profile
Seller_z3XfkorVSmnEY

If you can't log into your account, how are you able to post to the seller forums?

00
user profile
Micah_Amazon

Hello @Seller_5fSOAx646GXFi,

We understand your frustration with having to enter OTPs multiple times a day. This increased security measure is designed to protect your account, but we recognize it can be inconvenient. Here are some suggestions to help manage this:

  • Ensure your account details, especially your email and phone number, are up-to-date.
  • Use a trusted device and browser when logging in. This can reduce the frequency of OTP requests.
  • Clear your browser cache and cookies regularly, as outdated data can trigger additional security checks.
  • Consider using the Amazon Seller app on your mobile device, which may require less frequent authentication.
  • If you're using a VPN, try logging in without it, as changing IP addresses can prompt more security checks.
  • Enable two-step verification on your account for an added layer of security that might reduce OTP prompts.

If these steps don't help and the issue persists, please contact Seller Support for further assistance. They can investigate if there are any specific issues with your account triggering these frequent OTP requests.

Cheers,

Micah

10
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user profile
Seller_5fSOAx646GXFi

Not receiving OTP

Hi all,

I am not receiving the OTP so I can´t get inside my seller account. I need your help.

38 views
5 replies
Tags:Verification
00
Reply
user profile
Seller_5fSOAx646GXFi

Not receiving OTP

Hi all,

I am not receiving the OTP so I can´t get inside my seller account. I need your help.

Tags:Verification
00
38 views
5 replies
Reply
user profile

Not receiving OTP

by Seller_5fSOAx646GXFi

Hi all,

I am not receiving the OTP so I can´t get inside my seller account. I need your help.

Tags:Verification
00
38 views
5 replies
Reply
0 replies
0 replies
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user profile
Seller_z3XfkorVSmnEY

If you can't log into your account, how are you able to post to the seller forums?

00
user profile
Micah_Amazon

Hello @Seller_5fSOAx646GXFi,

We understand your frustration with having to enter OTPs multiple times a day. This increased security measure is designed to protect your account, but we recognize it can be inconvenient. Here are some suggestions to help manage this:

  • Ensure your account details, especially your email and phone number, are up-to-date.
  • Use a trusted device and browser when logging in. This can reduce the frequency of OTP requests.
  • Clear your browser cache and cookies regularly, as outdated data can trigger additional security checks.
  • Consider using the Amazon Seller app on your mobile device, which may require less frequent authentication.
  • If you're using a VPN, try logging in without it, as changing IP addresses can prompt more security checks.
  • Enable two-step verification on your account for an added layer of security that might reduce OTP prompts.

If these steps don't help and the issue persists, please contact Seller Support for further assistance. They can investigate if there are any specific issues with your account triggering these frequent OTP requests.

Cheers,

Micah

10
Follow this discussion to be notified of new activity
user profile
Seller_z3XfkorVSmnEY

If you can't log into your account, how are you able to post to the seller forums?

00
user profile
Seller_z3XfkorVSmnEY

If you can't log into your account, how are you able to post to the seller forums?

00
Reply
user profile
Micah_Amazon

Hello @Seller_5fSOAx646GXFi,

We understand your frustration with having to enter OTPs multiple times a day. This increased security measure is designed to protect your account, but we recognize it can be inconvenient. Here are some suggestions to help manage this:

  • Ensure your account details, especially your email and phone number, are up-to-date.
  • Use a trusted device and browser when logging in. This can reduce the frequency of OTP requests.
  • Clear your browser cache and cookies regularly, as outdated data can trigger additional security checks.
  • Consider using the Amazon Seller app on your mobile device, which may require less frequent authentication.
  • If you're using a VPN, try logging in without it, as changing IP addresses can prompt more security checks.
  • Enable two-step verification on your account for an added layer of security that might reduce OTP prompts.

If these steps don't help and the issue persists, please contact Seller Support for further assistance. They can investigate if there are any specific issues with your account triggering these frequent OTP requests.

Cheers,

Micah

10
user profile
Micah_Amazon

Hello @Seller_5fSOAx646GXFi,

We understand your frustration with having to enter OTPs multiple times a day. This increased security measure is designed to protect your account, but we recognize it can be inconvenient. Here are some suggestions to help manage this:

  • Ensure your account details, especially your email and phone number, are up-to-date.
  • Use a trusted device and browser when logging in. This can reduce the frequency of OTP requests.
  • Clear your browser cache and cookies regularly, as outdated data can trigger additional security checks.
  • Consider using the Amazon Seller app on your mobile device, which may require less frequent authentication.
  • If you're using a VPN, try logging in without it, as changing IP addresses can prompt more security checks.
  • Enable two-step verification on your account for an added layer of security that might reduce OTP prompts.

If these steps don't help and the issue persists, please contact Seller Support for further assistance. They can investigate if there are any specific issues with your account triggering these frequent OTP requests.

Cheers,

Micah

10
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