Not receiving OTP
Hi all,
I am not receiving the OTP so I can´t get inside my seller account. I need your help.
Not receiving OTP
Hi all,
I am not receiving the OTP so I can´t get inside my seller account. I need your help.
0 replies
Seller_z3XfkorVSmnEY
If you can't log into your account, how are you able to post to the seller forums?
Micah_Amazon
Hello @Seller_5fSOAx646GXFi,
We understand your frustration with having to enter OTPs multiple times a day. This increased security measure is designed to protect your account, but we recognize it can be inconvenient. Here are some suggestions to help manage this:
- Ensure your account details, especially your email and phone number, are up-to-date.
- Use a trusted device and browser when logging in. This can reduce the frequency of OTP requests.
- Clear your browser cache and cookies regularly, as outdated data can trigger additional security checks.
- Consider using the Amazon Seller app on your mobile device, which may require less frequent authentication.
- If you're using a VPN, try logging in without it, as changing IP addresses can prompt more security checks.
- Enable two-step verification on your account for an added layer of security that might reduce OTP prompts.
If these steps don't help and the issue persists, please contact Seller Support for further assistance. They can investigate if there are any specific issues with your account triggering these frequent OTP requests.
Cheers,
Micah