Amazon Shipping SFP Nov 17th no longer issuing labels
Yesterday, November 16th, we received an email from Amazon Shipping subject line “Launch notification: Improved shipping options”
The improvement was essentially Amazon Shipping withdrawing prime delivery options
"Starting 17 November, we’ll be implementing a change to your Amazon Shipping account for on-Amazon orders. Labels will only be available to purchase when the delivery speed can meet the promise made to your customer when the order was placed.
If we’re not able to deliver the shipment to your customer on time, we ask that you use an alternative shipping provider."
So we’re in a position where we have an Amazon shipping account in order to do SFP and Amazon will take our orders promising the customer SFP delivery expectations, but the carrier we are relying on, that is not only approved by Amazon but also owned by Amazon is now telling us it won’t issue labels for some of those orders (and by some it is a lot).
Once again absolute joke and they gave us exactly 80 minutes notice by email before the first orders with 17th as a dispatch date started to come through.
Any one else affected by this? What are you doing if you rely 100% on Amazon shipping?
Amazon Shipping SFP Nov 17th no longer issuing labels
Yesterday, November 16th, we received an email from Amazon Shipping subject line “Launch notification: Improved shipping options”
The improvement was essentially Amazon Shipping withdrawing prime delivery options
"Starting 17 November, we’ll be implementing a change to your Amazon Shipping account for on-Amazon orders. Labels will only be available to purchase when the delivery speed can meet the promise made to your customer when the order was placed.
If we’re not able to deliver the shipment to your customer on time, we ask that you use an alternative shipping provider."
So we’re in a position where we have an Amazon shipping account in order to do SFP and Amazon will take our orders promising the customer SFP delivery expectations, but the carrier we are relying on, that is not only approved by Amazon but also owned by Amazon is now telling us it won’t issue labels for some of those orders (and by some it is a lot).
Once again absolute joke and they gave us exactly 80 minutes notice by email before the first orders with 17th as a dispatch date started to come through.
Any one else affected by this? What are you doing if you rely 100% on Amazon shipping?
0 replies
Seller_KM2No8jybV32S
No one else affected by this on here?
Anyone with an Amazon Shipping account not get this email?
Seller_KM2No8jybV32S
They cancelled our weekend collection back in June just as they enforced weekend dispatch, so we now cull all of our low price items from prime on Friday at 2pm, dispatch on Saturday with DPD, then re enable all the cheap prime items at midday Saturday.
I’ve been meaning to configure the repriced just to add £2 to everything on Friday to sort this out.
The whole 4.30 collection / weekend roll out was yet another farce and again total silence from them with respect to how they are actually implementing it.
I’ve no idea if turning prime off a £7 item on a Friday is getting us into trouble or not, or if adding £2 would get us into trouble.
If adding £2 would land us in hot water with Amazon I think they are treading a dangerous path there legally as it would be seen as price manipulation and possible human rights breach should they start to tell sellers how they can price their items.
Seller_KM2No8jybV32S
This policy didn’t appear to be implemented today.
Had an order explicitly state that Amazon shipping could not print it due to not making the delivery promise.
The item was £7.99, Amazon shipping would deliver for £2.93. DPD charge us £4.50. We literally don’t have a business if we have to divert to DPD as all of the margin is gone but we still have rent/staff/overheads.
I’m struggling to understand what Amazon would like us to do here.
