I'm at my wits end and Seller Support is shockingly useless, in a way that I just can't fathom for such a big company in 2025. I could honestly cry with frustration. We have a big promotion coming up which hinges on our Prime Day Discounts being in place and I've been trying to enter Price Discounts for weeks now and I fill in the forms, press submit and it just goes back to the first page with no error message but also no price discount in place. It just does nothing. I'm in a useless loop. It makes no difference which browser I use or which device. It's like Groundhog day just going back to the beginning with nothing done in the middle making any difference.

I spoke with support, shared my screen and they opened a case (11270326322). And now all I get from support is emails telling me its with an internal team and they'll get back to me. Forgive me for being sceptical but I've got another support case open that has been with "an internal team" for 4 months now and the apparent internal team hasn't contacted me EVEN ONCE! Nothing. Its so frustrating and I just can't believe this is how an amazing company like Amazon runs. Does anyone have any suggestions of what I can do to get this sorted? I have no faith that support are going to get back to me or get it sorted, so is there anything I can do?