Mod Kindly Requested To Assist: Request for Clarification Regarding Full Refund Issued –
I am reaching out to request clarification regarding an order, which was delivered to a customer in Mexico.
It appears that a full refund was issued to the customer for this high-value order, but no explanation or reason has been provided, other than "Full Refund Applied". I would appreciate it if you could clarify the following:
1. Was this refund issued due to a return request?
2. Is the customer expected to return the items?
3. Or has the customer been credited while retaining the products?
Order ID 702-2493465-8625044
Thanks.
Mod Kindly Requested To Assist: Request for Clarification Regarding Full Refund Issued –
I am reaching out to request clarification regarding an order, which was delivered to a customer in Mexico.
It appears that a full refund was issued to the customer for this high-value order, but no explanation or reason has been provided, other than "Full Refund Applied". I would appreciate it if you could clarify the following:
1. Was this refund issued due to a return request?
2. Is the customer expected to return the items?
3. Or has the customer been credited while retaining the products?
Order ID 702-2493465-8625044
Thanks.
0 replies
Christine_Amazon
Hi @Seller_EAcOeUZIzXVtW
Christine here.
I was checking that this order was sold through your Amazon.MX account, I do highly recommend you to contact our MX forums team in order for them to assist you with accurate information.
You can post a thread here.
Christine.
