Seller Forums
Sign in
Sign in
imgSign in
ForumsHomeDiscussions
ForumsHomeDiscussions
imgSign in
user profile
Seller_Z1VmZ3fbCMGeu

Confused HELP! Amazon is displaying Free Returns on our item (FBM (merchant fulfilled) and not a fashion item)

Hi,

The returns request was simply the customer has changed their mind, so the item is not defective.

They weren't offered a pre-paid returns label during the returns authorisation.

They are now expecting us to pay for the return - it is expensive as it is a large item (£30 returns cost)

I realize it is free returns for FBA but FBM with buyer remorse/change of mind???

Thank you,

Steven

64 views
6 replies
00
Reply
user profile
Seller_Z1VmZ3fbCMGeu

Confused HELP! Amazon is displaying Free Returns on our item (FBM (merchant fulfilled) and not a fashion item)

Hi,

The returns request was simply the customer has changed their mind, so the item is not defective.

They weren't offered a pre-paid returns label during the returns authorisation.

They are now expecting us to pay for the return - it is expensive as it is a large item (£30 returns cost)

I realize it is free returns for FBA but FBM with buyer remorse/change of mind???

Thank you,

Steven

00
64 views
6 replies
Reply
0 replies
user profile
Seller_ZJhFeE3tNKzfh
In reply to: Seller_Z1VmZ3fbCMGeu’s post

I take it that it is a parasol?

Related to the negative seller feedback?

I can't see that it states free returns on any of your listings so not sure where you are seeing it. If its a change of mind, then yes, the buyer would normally be liable for returns for the items you are selling.

One thing to be aware of is a change of policy on Heavy and Large items from August 30th though amazon have yet to clarify on this policy if we as sellers are liable for the cost of collections of heavy and large lines.

10
user profile
Seller_VUcjClrPIVFRy
In reply to: Seller_Z1VmZ3fbCMGeu’s post

After reading through the help section you should automatically be enrolled in prepaid returns however if the item is "heavy and bulky in any given product category" then the item is ineligible for prepaid returns.

There are also a few other terms which may fall under the item you are selling such as Hazardous;Ineligible items for prepaid returns

Also there is a size and weight limit for returns;

  • Royal Mail maximum parcel dimensions: All parcels should not exceed: Dimension of 61 cm in length, 46 cm in width, and 46 cm in height
  • Hermes parcel maximum parcel dimensions All parcels should not exceed: Weight: no parcel should weigh more than 15 kgDimensions: 120 cm in length and combined dimensions cannot exceed 245 cm.

Shipping costs for seller-fulfilled returns

If the buyer wants to change their mind, I believe the label cost can be deducted from their refund once you receive the item back.

10
user profile
Winston_Amazon
In reply to: Seller_Z1VmZ3fbCMGeu’s post

Hey there @Seller_Z1VmZ3fbCMGeu,

Has the great posts you received in this thread helped?

00
Follow this discussion to be notified of new activity
user profile
Seller_Z1VmZ3fbCMGeu

Confused HELP! Amazon is displaying Free Returns on our item (FBM (merchant fulfilled) and not a fashion item)

Hi,

The returns request was simply the customer has changed their mind, so the item is not defective.

They weren't offered a pre-paid returns label during the returns authorisation.

They are now expecting us to pay for the return - it is expensive as it is a large item (£30 returns cost)

I realize it is free returns for FBA but FBM with buyer remorse/change of mind???

Thank you,

Steven

64 views
6 replies
00
Reply
user profile
Seller_Z1VmZ3fbCMGeu

Confused HELP! Amazon is displaying Free Returns on our item (FBM (merchant fulfilled) and not a fashion item)

Hi,

The returns request was simply the customer has changed their mind, so the item is not defective.

They weren't offered a pre-paid returns label during the returns authorisation.

They are now expecting us to pay for the return - it is expensive as it is a large item (£30 returns cost)

I realize it is free returns for FBA but FBM with buyer remorse/change of mind???

Thank you,

Steven

00
64 views
6 replies
Reply
user profile

Confused HELP! Amazon is displaying Free Returns on our item (FBM (merchant fulfilled) and not a fashion item)

by Seller_Z1VmZ3fbCMGeu

Hi,

The returns request was simply the customer has changed their mind, so the item is not defective.

They weren't offered a pre-paid returns label during the returns authorisation.

They are now expecting us to pay for the return - it is expensive as it is a large item (£30 returns cost)

I realize it is free returns for FBA but FBM with buyer remorse/change of mind???

Thank you,

Steven

Create and Manage Listings
Tags:detail page
00
64 views
6 replies
Reply
0 replies
0 replies
Quick filters
Sort by
user profile
Seller_ZJhFeE3tNKzfh
In reply to: Seller_Z1VmZ3fbCMGeu’s post

I take it that it is a parasol?

Related to the negative seller feedback?

I can't see that it states free returns on any of your listings so not sure where you are seeing it. If its a change of mind, then yes, the buyer would normally be liable for returns for the items you are selling.

One thing to be aware of is a change of policy on Heavy and Large items from August 30th though amazon have yet to clarify on this policy if we as sellers are liable for the cost of collections of heavy and large lines.

10
user profile
Seller_VUcjClrPIVFRy
In reply to: Seller_Z1VmZ3fbCMGeu’s post

After reading through the help section you should automatically be enrolled in prepaid returns however if the item is "heavy and bulky in any given product category" then the item is ineligible for prepaid returns.

There are also a few other terms which may fall under the item you are selling such as Hazardous;Ineligible items for prepaid returns

Also there is a size and weight limit for returns;

  • Royal Mail maximum parcel dimensions: All parcels should not exceed: Dimension of 61 cm in length, 46 cm in width, and 46 cm in height
  • Hermes parcel maximum parcel dimensions All parcels should not exceed: Weight: no parcel should weigh more than 15 kgDimensions: 120 cm in length and combined dimensions cannot exceed 245 cm.

Shipping costs for seller-fulfilled returns

If the buyer wants to change their mind, I believe the label cost can be deducted from their refund once you receive the item back.

10
user profile
Winston_Amazon
In reply to: Seller_Z1VmZ3fbCMGeu’s post

Hey there @Seller_Z1VmZ3fbCMGeu,

Has the great posts you received in this thread helped?

00
Follow this discussion to be notified of new activity
user profile
Seller_ZJhFeE3tNKzfh
In reply to: Seller_Z1VmZ3fbCMGeu’s post

I take it that it is a parasol?

Related to the negative seller feedback?

I can't see that it states free returns on any of your listings so not sure where you are seeing it. If its a change of mind, then yes, the buyer would normally be liable for returns for the items you are selling.

One thing to be aware of is a change of policy on Heavy and Large items from August 30th though amazon have yet to clarify on this policy if we as sellers are liable for the cost of collections of heavy and large lines.

10
user profile
Seller_ZJhFeE3tNKzfh
In reply to: Seller_Z1VmZ3fbCMGeu’s post

I take it that it is a parasol?

Related to the negative seller feedback?

I can't see that it states free returns on any of your listings so not sure where you are seeing it. If its a change of mind, then yes, the buyer would normally be liable for returns for the items you are selling.

One thing to be aware of is a change of policy on Heavy and Large items from August 30th though amazon have yet to clarify on this policy if we as sellers are liable for the cost of collections of heavy and large lines.

10
Reply
user profile
Seller_VUcjClrPIVFRy
In reply to: Seller_Z1VmZ3fbCMGeu’s post

After reading through the help section you should automatically be enrolled in prepaid returns however if the item is "heavy and bulky in any given product category" then the item is ineligible for prepaid returns.

There are also a few other terms which may fall under the item you are selling such as Hazardous;Ineligible items for prepaid returns

Also there is a size and weight limit for returns;

  • Royal Mail maximum parcel dimensions: All parcels should not exceed: Dimension of 61 cm in length, 46 cm in width, and 46 cm in height
  • Hermes parcel maximum parcel dimensions All parcels should not exceed: Weight: no parcel should weigh more than 15 kgDimensions: 120 cm in length and combined dimensions cannot exceed 245 cm.

Shipping costs for seller-fulfilled returns

If the buyer wants to change their mind, I believe the label cost can be deducted from their refund once you receive the item back.

10
user profile
Seller_VUcjClrPIVFRy
In reply to: Seller_Z1VmZ3fbCMGeu’s post

After reading through the help section you should automatically be enrolled in prepaid returns however if the item is "heavy and bulky in any given product category" then the item is ineligible for prepaid returns.

There are also a few other terms which may fall under the item you are selling such as Hazardous;Ineligible items for prepaid returns

Also there is a size and weight limit for returns;

  • Royal Mail maximum parcel dimensions: All parcels should not exceed: Dimension of 61 cm in length, 46 cm in width, and 46 cm in height
  • Hermes parcel maximum parcel dimensions All parcels should not exceed: Weight: no parcel should weigh more than 15 kgDimensions: 120 cm in length and combined dimensions cannot exceed 245 cm.

Shipping costs for seller-fulfilled returns

If the buyer wants to change their mind, I believe the label cost can be deducted from their refund once you receive the item back.

10
Reply
user profile
Winston_Amazon
In reply to: Seller_Z1VmZ3fbCMGeu’s post

Hey there @Seller_Z1VmZ3fbCMGeu,

Has the great posts you received in this thread helped?

00
user profile
Winston_Amazon
In reply to: Seller_Z1VmZ3fbCMGeu’s post

Hey there @Seller_Z1VmZ3fbCMGeu,

Has the great posts you received in this thread helped?

00
Reply
Follow this discussion to be notified of new activity