AU Account Deactivation Triggered US Account Suspension – Need Help please
Hi @Ken_Amazon
I’m reaching out because I’m really confused and frustrated with what’s happened to my Amazon seller accounts.
It started when I received an email saying my Australian (AU) seller account was deactivated, asking for documentation to verify my identity and account ownership. I submitted everything they asked for — including Photo id, bill, my ABN, and a bank statement.
Then, just two days later, I got another email saying that my US account (QuickFix Tech) was also deactivated. The reason given was that it was linked to another account, Shop Shehryar, which had been enforced for policy violations. They told me I need to reactivate that account before appealing for QuickFix Tech.
Here’s the full background:
• “Shop Shehryar” was the original name I used for all of my Amazon account.
• I later changed the name of my US account to “QuickFix Tech” since that’s the only marketplace I actively use.
• I didn’t update the name on other marketplaces (like AU), as I’ve never sold anything there.
• I have only one email address, one Australian phone number, and two-factor authentication enabled on my account.
• I’ve never opened or operated any other seller account apart from this one.
• I have never engaged in any deceptive or fraudulent activity, yet I received an email saying they cannot reactivate my account due to “fraudulent or illegal activity.”
I’ve built my business honestly and have done everything Amazon asked of me. This situation is really confusing and stressful, and I don’t understand how I ended up in this position.
Thanks in advance for any support please.
AU Account Deactivation Triggered US Account Suspension – Need Help please
Hi @Ken_Amazon
I’m reaching out because I’m really confused and frustrated with what’s happened to my Amazon seller accounts.
It started when I received an email saying my Australian (AU) seller account was deactivated, asking for documentation to verify my identity and account ownership. I submitted everything they asked for — including Photo id, bill, my ABN, and a bank statement.
Then, just two days later, I got another email saying that my US account (QuickFix Tech) was also deactivated. The reason given was that it was linked to another account, Shop Shehryar, which had been enforced for policy violations. They told me I need to reactivate that account before appealing for QuickFix Tech.
Here’s the full background:
• “Shop Shehryar” was the original name I used for all of my Amazon account.
• I later changed the name of my US account to “QuickFix Tech” since that’s the only marketplace I actively use.
• I didn’t update the name on other marketplaces (like AU), as I’ve never sold anything there.
• I have only one email address, one Australian phone number, and two-factor authentication enabled on my account.
• I’ve never opened or operated any other seller account apart from this one.
• I have never engaged in any deceptive or fraudulent activity, yet I received an email saying they cannot reactivate my account due to “fraudulent or illegal activity.”
I’ve built my business honestly and have done everything Amazon asked of me. This situation is really confusing and stressful, and I don’t understand how I ended up in this position.
Thanks in advance for any support please.
0 replies
Seller_1LP2lmCBeB2hg
@Ken_Amazon or any other amazon representative, please help me with my deactivation in error.
Seller_ebdSgD7Q3M3Sf
I think you must send an appeal. here an example you can edit
Subject: Urgent Appeal Regarding Linked Account and Deactivation — Request for Clarification and Reinstatement
Dear Amazon Seller Performance Team,
I am writing to respectfully request a thorough review and reconsideration of the recent deactivations of my Amazon seller accounts: QuickFix Tech (US marketplace) and Shop Shehryar (AU marketplace).
Background:
I originally registered under the seller account name Shop Shehryar, which was later renamed to QuickFix Tech to better reflect my brand.
I actively sell only in the US marketplace and have never made any sales or product listings in other marketplaces, including Australia.
I have never opened or operated any other seller account besides this one. I use:
One email address
One Australian phone number
Two-factor authentication enabled
I submitted all requested documents for identity and account verification, including a government-issued photo ID, utility bill, ABN, and bank statement, in response to the request from the AU marketplace team.
Current Issue:
Despite submitting all required documents, my AU seller account was deactivated, and shortly after, I received a notification that my US account (QuickFix Tech) was also deactivated due to being "linked" to Shop Shehryar, allegedly for policy violations.
I am uncertain why the original account (Shop Shehryar), which is merely the former name of QuickFix Tech and not a separate entity, is now considered a "linked" account or how it was found in violation.
I have never engaged in fraudulent or deceptive activity, and this allegation is extremely concerning.
Request:
Please clarify the specific policy violation or reason behind the deactivation and how it applies to my case.
I respectfully request a review of my submitted documentation to verify that:
These accounts are not separate entities.
I am a legitimate seller operating under one identity and one business.
I am fully willing to provide any additional information, documentation, or clarification needed to assist in your investigation.
I have worked hard to build my business on Amazon and have always strived to comply with Amazon’s rules and policies. I am committed to resolving this matter professionally and transparently.
Thank you for your time and support. I look forward to your guidance on next steps and the opportunity to continue selling on Amazon.
Sincerely,
Name
Owner, QuickFix Tech / Shop Shehryar
Email: [your email address]
Phone: [your Australian phone number]
ABN: [your ABN]
