Negative Review which violates community guidelines URGENT ATTENTION NEEDED
Case ID: 17054398951
Dear Amazon Seller Support,
A buyer has left a 1 star review which violates community guidelines. As the community guidelines state, "Product condition and damage" is not allowed, however, the review focused on this topic. This is not fair and must be removed as the review is not about the product and it is FBA so it is amazon's responsibility. Here is the screenshot and link to the review:
https://www.amazon.com/gp/customer-reviews/R105VG19MAT0J2/ref=cm_cr_dp_d_rvw_ttl?ie=UTF8&ASIN=B0DGBTRQ5B
Case ID: 17054398951
I have already reported the review and sent an email to community-help@amazon.com and opened multiple cases with no luck, I am requesting immediate attention from any specialist who can help escalate this issue to the appropriate teams. This is very urgent as this is a new product so the negative review will have a noticeable impact on my sales.
Thanks
@Dougal_Amazon
@Danika_Amazon
@Sandy_Amazon
@Blake_Amazon
@Michelle_Amazon
@Roberto_Amazon
@Danny_Amazon
@Quincy_Amazon
Negative Review which violates community guidelines URGENT ATTENTION NEEDED
Case ID: 17054398951
Dear Amazon Seller Support,
A buyer has left a 1 star review which violates community guidelines. As the community guidelines state, "Product condition and damage" is not allowed, however, the review focused on this topic. This is not fair and must be removed as the review is not about the product and it is FBA so it is amazon's responsibility. Here is the screenshot and link to the review:
https://www.amazon.com/gp/customer-reviews/R105VG19MAT0J2/ref=cm_cr_dp_d_rvw_ttl?ie=UTF8&ASIN=B0DGBTRQ5B
Case ID: 17054398951
I have already reported the review and sent an email to community-help@amazon.com and opened multiple cases with no luck, I am requesting immediate attention from any specialist who can help escalate this issue to the appropriate teams. This is very urgent as this is a new product so the negative review will have a noticeable impact on my sales.
Thanks
@Dougal_Amazon
@Danika_Amazon
@Sandy_Amazon
@Blake_Amazon
@Michelle_Amazon
@Roberto_Amazon
@Danny_Amazon
@Quincy_Amazon
0 replies
Seller_4zBzdtgCyS9EI
was damaged (2 words) and "would quality not good" 4 words. I doubt the focus is on the 2 words.
Joey_Amazon
Hello @Seller_wjTU2zlIAhZNW,
I'm afraid that since the review mentions the quality of the product received it will not qualify for suppression or removal.
I am sorry I can not be of more assistance on this particular issue.
Sincerely,
Joey
