Weight and Measurment Scam, This is the biggest scam amazon easy ship is doing.
We have no success of claiming easy ship clawback in last 3 years. Every other month we get audit report of weight and measurements.
After submitting the images and proof to the team, they simply reject the claim although the weight and dimensions are correct in the provided images.
We have no clue about how they measure the package dimensions and what tools they follow.
It is huge loss of capital and profit (if there is profit)
This is harassment from amazon and easy ship team. If they really care about the correct weight and dimensions, they must have system in place to measure the product before its first sale or within week of product listing.
Sending audit report after a year or months have no point at all.
Weight and Measurment Scam, This is the biggest scam amazon easy ship is doing.
We have no success of claiming easy ship clawback in last 3 years. Every other month we get audit report of weight and measurements.
After submitting the images and proof to the team, they simply reject the claim although the weight and dimensions are correct in the provided images.
We have no clue about how they measure the package dimensions and what tools they follow.
It is huge loss of capital and profit (if there is profit)
This is harassment from amazon and easy ship team. If they really care about the correct weight and dimensions, they must have system in place to measure the product before its first sale or within week of product listing.
Sending audit report after a year or months have no point at all.
0 replies
Seller_AFnozsNjiaE0i
Have you accounted for 0.1 Kg packaging weight that they add to your calculation?
For example if your dead weight is 2.85Kg, and your volumetric weight is 2.95Kg. You will be charged for 4kg. I.e. 2.95Kg + 0.1Kg packaging weight = 3.05 Kg which will go into the 3-4Kg slab.
Seller_tiduKU5LOWXRI
We had the same issue repeatedly, no luck with seller support.
Finally, we had to write to the CEO of Amazon India by email and someone from escalation team contacted us and it took about a month to get things sorted.
The only way to escalate any issue with Amazon seller support not providing any resolution is to write to the CEO.
I would encourage every seller to bombard them with emails about this issue, until they scrap it or implement it correctly.
Seems like seller support is not trained to address these issues and the processes, and the back end team which is supposed to handle these issues does not respond to seller directly and is behaving in a very poor manner and not following the processes as outlined by Amazon.
Seller_PpV3o7NmyXRUB
we are also facing the same issue and even many times i provided the evidence of incorectely weight charged but they simply rejected it. there is no solution of this issue. if it happens regularely we have to shut down our business.
Seller_xX7aLare49Xzl
Hello guys, recently it is being seen that Amazon's Easy Ship team is charging extra from the seller by quoting wrong weight. This scam is being seen. In this, a flaw has been found in the alteration of weight by their backend team. In which, the items of lesser weight are being shown as items of higher weight and maximum charge is being taken for it. Even though I provided valid proof, they still did not reimburse any fees. Beware of their scam. 2 asin different and product also different but weight same mentioned in excel sheet. The weight that I have entered while scheduling the order will be visible to you and you can check the weight of the order in their report. This is the wrong way to scam them.
Seller_1z7UbxKpeC4Q2
Very true!
Thinking to boycott Amazon as a seller
Seller_slZQk2u0bSzEb
same with me chor h ye team easy ship wali , mera ak product mobile size ka h or waight 150gram h and ye 180 rupees charge karte h sabut bhi de chuka hu but lootate h ye sb , koi fayda nahi
Seller_3bIDgeUdNqaEE
ALL MUST BE UNITED AND FIGHT FOR CLAIM ... AS EVEN FBA WEIGH/PACK IS A SCAM AS THEY PUT ENTRY PER 1PC AND NOT ONE TIME THE NUMBER OF PCS AND EACH TIME THEY PUT EACH QUANTITY ENTRY THAT INCREASE THE THAT MANY TIMES RUPEES ( MULTIPLY THAT FEES ) AMAZON IS GETTING RICHER THIS WAY ???
Noor_Amazon_
Hi @Seller_ZpdmKP652cKX6,
Thanks for posting on the Forums
I will try to gather all the resources I believe could be useful for you here, along with the fellow Sellers who mentioned similar incidents @Seller_PpV3o7NmyXRUB@Seller_xX7aLare49Xzl@Seller_slZQk2u0bSzEb@Seller_3bIDgeUdNqaEE
Please start first by checking the Easy Ship - Incorrect weight and dimensions audit . Then you can check the Image reference for Easy Ship weight mismatch shipping fee clawback issues
You can then take a look at Amazon Easy Ship incorrect weight and dimensions policy
Once you have been able to verify the needed conditions, remember that you can claim a refund by filling out the Dispute on Easy Ship weight dimensions clawback form
Kindly note that this form should be filled within 45 calendar days from the date when the amount was charged by Amazon. After the form is filled, you will receive an email from Amazon within 15 business days whether the request raised was approved or rejected.
Regards,
Noor
Seller_CHppKOB9jSGfy
Completely true. They measured dimension is always wrong and higher by 2x or 3x times. They are overcharging sellers for poor ATS services. Pickup issues, and returns are delivered in open and tempered condition. And they reject every claim for correct dimensions.
Seller_8yPmUbaFPKVaV
I have been facing a similar issue, and it has been incredibly frustrating. It started back in June when Amazon flagged our package in the mismatch audit report. We corrected the issue and submitted the QC report as required. However, despite this, the deductions from our payments have continued. Even now, in January, Amazon is still deducting amounts under the audit report mismatch dimensions.
This has caused us significant financial losses, and it feels like our efforts to resolve the problem are being ignored. I am now genuinely worried that this ongoing issue might force me to shut down my business. It’s deeply disheartening, and I hope others in the community can provide guidance or share similar experiences to find a resolution.
