Issue a credit note for invoiced order.
Last week I received an email from CS asking me to refund an order as it was delivered to the wrong address.
I opened the order page and no option to refund. I contacted seller support and was advised that its an B2B invoiced order so the customer will be provided with a credit note. Contact Buyer: Amazon Business EU SARL
HOWEVER, I have today received an A2Z claim for this order, despite me contacting seller support about this.
@Winston_Amazon @Ange_Amazon@Julia_Amazon @Ezra_Amazon
Case ID 10106549072
Order No. 205-3407492-2713959
Please can a mod help with this?
Issue a credit note for invoiced order.
Last week I received an email from CS asking me to refund an order as it was delivered to the wrong address.
I opened the order page and no option to refund. I contacted seller support and was advised that its an B2B invoiced order so the customer will be provided with a credit note. Contact Buyer: Amazon Business EU SARL
HOWEVER, I have today received an A2Z claim for this order, despite me contacting seller support about this.
@Winston_Amazon @Ange_Amazon@Julia_Amazon @Ezra_Amazon
Case ID 10106549072
Order No. 205-3407492-2713959
Please can a mod help with this?
0 replies
Sarah_Amzn
Hello @Seller_zP4mEc2uI42Ja,
I'm Sarah with Amazon.
You should have received an update yesterday in Case ID 10106549072.
Could you please check and confirm?
Kind regards,
Sarah.
