My brand name on my own listing I created has been hijacked and it has been weeks. Amazon's responses have been extremely vague and unhelpful. I've had to open several cases to make any progress, but most of them were closed after sending me to different departments like the Ad Center or telling me that it’s just not possible to change it back. The brand name on my listing keeps changing frequently—sometimes it’s "JustSwag," "Aeiniweraabbcc," "TOMENGBEIAABBCC," or variations of those.

I am gated and unable to edit my listing for a product that I own 100% and have been selling since 2019. I am the sole owner and distributor of the brand, which I have built from the ground up. The last response from Amazon claimed that the issue was "fixed" and would reflect on the listing within 7 days. This is strange, as I’ve had cases closed before, claiming a 24-hour reversion period, yet nothing happened.

Well, the 7 days have now passed, and nothing has changed. The brand name keeps changing, and I am locked out of the editing page for the listing.

Has anyone else had success with this 7-day refresh period or found a more effective workaround? I need a permanent solution as this is severely impacting my business. @Jim_Amazon