Self Fullfileld Prime Trial
This is another attempt to escalate our serious seller fulfilled prime trial issues as we are not getting response.
We passed our trial within a day.
We have
99.7% on time shipment rate
99.1% buy shipping usage
0% cancellation
99.9% on time delivery.
2 weeks on, our SFP status remains in trial.
We have tried seller support multiple times.
We have a open cases with no responses
Case id – 9558049982
Case Id – 9571145562
We just need the SFP programme status to be manually changed to live.
Self Fullfileld Prime Trial
This is another attempt to escalate our serious seller fulfilled prime trial issues as we are not getting response.
We passed our trial within a day.
We have
99.7% on time shipment rate
99.1% buy shipping usage
0% cancellation
99.9% on time delivery.
2 weeks on, our SFP status remains in trial.
We have tried seller support multiple times.
We have a open cases with no responses
Case id – 9558049982
Case Id – 9571145562
We just need the SFP programme status to be manually changed to live.
Spencer_Amazon
Hello @Seller_epquJTzhMU4tV,
I am actively chasing this, apologies that it takes so long.
Regards, Spencer
8 replies
Seller_iYCrwoyqEYtxD
I'm watching this as we are in a similar position
100% OTR
100% Buy Shipping
0% Cancellation
Our On Time Delivery Rate is below 98%, not through any fault of our own - EVRi just being consistently hopeless (how they passed the trial period Amazon put them through is beyond me)
Do we have to put a case in with Seller Support to get past the trial?
Spencer_Amazon
Hello @Seller_epquJTzhMU4tV,
I am Spencer with Amazon.
I have checked with our partner team and they are reviewing your case with priority.
Please bear with us, you will get an answer as soon as possible.
Regards, Spencer
