Stuck in the Wrong Category – Amazon Refuses to Correct It!
Hi everyone,
I’m hoping someone here has been in my shoes and can help! Last year, Amazon unexpectedly changed my product’s category to something completely unrelated. I immediately tried to get it corrected, but after countless messages to Seller Support, I got nowhere.
I even deleted and relisted the ASINs to see if that would reset the category – no luck there, either. Eventually, I tried to adapt and work with the new category, but after a year, it’s clear that my products are just not reaching the right audience.
Recently, I resubmitted a change request with clear evidence, showing that competitors' products are in the correct category, and I laid out why my product belongs there, too. But despite all this, Seller Support still won’t budge.
Has anyone successfully managed to get a category corrected? If so, how did you do it? Any advice would be hugely appreciated – I’m at my wits’ end here.
Thanks so much!
Stuck in the Wrong Category – Amazon Refuses to Correct It!
Hi everyone,
I’m hoping someone here has been in my shoes and can help! Last year, Amazon unexpectedly changed my product’s category to something completely unrelated. I immediately tried to get it corrected, but after countless messages to Seller Support, I got nowhere.
I even deleted and relisted the ASINs to see if that would reset the category – no luck there, either. Eventually, I tried to adapt and work with the new category, but after a year, it’s clear that my products are just not reaching the right audience.
Recently, I resubmitted a change request with clear evidence, showing that competitors' products are in the correct category, and I laid out why my product belongs there, too. But despite all this, Seller Support still won’t budge.
Has anyone successfully managed to get a category corrected? If so, how did you do it? Any advice would be hugely appreciated – I’m at my wits’ end here.
Thanks so much!
0 replies
Seller_J46Ruz3VzvWCV
1. You have to be in Brand Registry and get them to do it
2. Keep reopening and ask for the catalog team
Manny_Amazon
Hi @Seller_mknY8U48Mh6ab,
Thanks for posting to the Forums. I've reviewed the details of this issue, and can confirm that the information given to you in case 16601497631 is accurate. After reviewing the request, it was determined that the products are assigned to the current category based on the detail page and how Amazon customers find products through search and browse.
Regards,
- Manny
Seller_J46Ruz3VzvWCV
So after a little investigating ... I do basically agree with you.
I believe the issue is that there really is no subcategory for your product. Amazon has to put them somewhere and when flagged they have a place (however wrong it is).
It's not a blind/shade per se, at least in the traditional sense. There should be an Accessories sub in there.
JMO
