INFORM ACT Postcode not delivering at address
We want to verify all documents for INFORM ACT. But postcode for address verification is not getting delivered, already tried twice and raised case with amazon. No response received from amazon since last 1 month. What to do?
1 reply
Emet_Amazon
Hello @Seller_CgGvHSEdSBBQD,
Thank you for posting your concerns with the INFORM Act verification process.
As mentioned, you have been unsuccessful in receiving your post card in the mail after having tried twice. You also mentioned having created a case for additional support. Due to the actions you had already taken and still experiencing the same issue, I have reached out to the appropriate teams who advised on a situation that had recently been fixed.
The current guidance being provided by this team is up update the recipient name and click confirm on the verification page. Due to a previously existing issue, you were unable to update this information for the postcard to be delivered. Since this has been resolved, once the information has been updated the requested post card should be delivered within the set time frame. After updating this information, should the issue persist, please follow up with screenshots so I can continue working with the appropriate teams on a resolution.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
