How do I get returned funds after Amazon closed my account?
My account was closed because they claimed they could not prove I am based in the UK even though all the evidence states otherwise.
Anyway not too fussed as I sell on eBay and privately too
My issue now is the 4k they have on hold, I want that
Without small claims is there a way to get it back as they are refusing to say?
Here is their email if it helps
This is Daniel from the Amazon Escalations Team
Thank you for contacting us with your grievance regarding the Amazon EU Sarl (AEU) and Amazon Payments UK (APUK) services. Amazon Payments UK (APUK) takes complaints seriously.
We have looked into the matter and we would like to inform you that your account will remain closed. All information provided by you has been considered in detail. This decision has been reached because we have not been able to successfully process your application to open a Selling on Amazon payment account.
How do I get returned funds after Amazon closed my account?
My account was closed because they claimed they could not prove I am based in the UK even though all the evidence states otherwise.
Anyway not too fussed as I sell on eBay and privately too
My issue now is the 4k they have on hold, I want that
Without small claims is there a way to get it back as they are refusing to say?
Here is their email if it helps
This is Daniel from the Amazon Escalations Team
Thank you for contacting us with your grievance regarding the Amazon EU Sarl (AEU) and Amazon Payments UK (APUK) services. Amazon Payments UK (APUK) takes complaints seriously.
We have looked into the matter and we would like to inform you that your account will remain closed. All information provided by you has been considered in detail. This decision has been reached because we have not been able to successfully process your application to open a Selling on Amazon payment account.
0 replies
Ash_AMZ
Hello @UK_Spirals,
This is Ash from amazon and will help you with your questions. It has been understood that you need help with your documents verification.
The verification of your identity is required by law for the use of a payment account.
To check the status of your current appeal, please click on the Account Info > Identity Information.
Did you get any deactivation notification? If yes, kindly share it on this thread for better assistance.
If you have any further questions, please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.
Regards,
Ash.
