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Seller_YJvXDZP8JbUxz

Transparency Portal isn't Working

Hi,

Our Amazon transparency portal isn't showing enrolled products and we're unable to print labels.

Tried to contact transparency team but so far no reply. Anyone here can help how to resolve this issue?

MADARA C

189 views
12 replies
Manage your brand
Tags:Transparency
00
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user profile
Seller_YJvXDZP8JbUxz

Transparency Portal isn't Working

Hi,

Our Amazon transparency portal isn't showing enrolled products and we're unable to print labels.

Tried to contact transparency team but so far no reply. Anyone here can help how to resolve this issue?

MADARA C

Manage your brand
Tags:Transparency
00
189 views
12 replies
Reply
12 replies
user profile
Seller_YJvXDZP8JbUxz
In reply to: Seller_YJvXDZP8JbUxz’s post

@Julia_Amzn @Spencer_Amazon @Sarah_Amzn @Ezra_Amazon @Julia_Amazon maybe you can help here. We need to resolve this urgent.

00
user profile
Julia_Amzn
In reply to: Seller_YJvXDZP8JbUxz’s post

Hello @Seller_YJvXDZP8JbUxz, thank you for reaching out. Could you share the case ID you have submitted to the Transparency team?

Kind regards, Julia.

00
user profile
Julia_Amzn
In reply to: Seller_YJvXDZP8JbUxz’s post

Hello @Seller_YJvXDZP8JbUxz, I know it has been a while since you reached out to us. I just received confirmation from the Transparency team that you have been enrolled in the Transparency Program.

I would appreciate if you could confirm this from your end.

00
user profile
Seller_3aqvrEwCEMvmR
In reply to: Julia_Amzn’s post

Hello,

How can I find out my Transparency contact?

I have all setup and the labels in the hand to apply.

The contact us transparency don't reply my messages for over a week.

Any help?

Thanks

00
user profile
Julia_Amzn
In reply to: Seller_3aqvrEwCEMvmR’s post

Hello @Seller_3aqvrEwCEMvmR, thank you for reaching out. I will forward your request to the Transparency team and will keep you informed.

Cheers!

00
user profile
Seller_3aqvrEwCEMvmR
In reply to: Julia_Amzn’s post

Thanks.

Do you need any information from me?

Regards

00
user profile
Julia_Amzn
In reply to: Seller_3aqvrEwCEMvmR’s post

Hello @Seller_3aqvrEwCEMvmR, the Transparency Team is already working on your case. 😊 No action is required from you at this time. I will keep you informed about any developments.

00
user profile
Seller_3aqvrEwCEMvmR
In reply to: Julia_Amzn’s post

Hello again.

Now the OPR transparency is enable, but don't have the option for upload the code in the order details. Tried using Buy shipping and Confirm shipment, but there is no T or other place saying nothing about transparency.

thanks

img
00
user profile
Julia_Amzn
In reply to: Seller_3aqvrEwCEMvmR’s post

Hello @Seller_3aqvrEwCEMvmR,

Thank you for providing more details about your issue.

Please reach out to transparencyamus@amazon.com for assistance. When emailing, be sure to include:

  • Your Transparency email address
  • Your brand name
  • A clear description of what help you need
  • You can attach the screenshot that you shared here.

The team will be able to assist you once they have this information.

Let me know how it goes!

00
Follow this discussion to be notified of new activity
user profile
Seller_YJvXDZP8JbUxz

Transparency Portal isn't Working

Hi,

Our Amazon transparency portal isn't showing enrolled products and we're unable to print labels.

Tried to contact transparency team but so far no reply. Anyone here can help how to resolve this issue?

MADARA C

189 views
12 replies
Manage your brand
Tags:Transparency
00
Reply
user profile
Seller_YJvXDZP8JbUxz

Transparency Portal isn't Working

Hi,

Our Amazon transparency portal isn't showing enrolled products and we're unable to print labels.

Tried to contact transparency team but so far no reply. Anyone here can help how to resolve this issue?

MADARA C

Manage your brand
Tags:Transparency
00
189 views
12 replies
Reply
user profile

Transparency Portal isn't Working

by Seller_YJvXDZP8JbUxz

Hi,

Our Amazon transparency portal isn't showing enrolled products and we're unable to print labels.

Tried to contact transparency team but so far no reply. Anyone here can help how to resolve this issue?

MADARA C

Manage your brand
Tags:Transparency
00
189 views
12 replies
Reply
12 replies
12 replies
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user profile
Seller_YJvXDZP8JbUxz
In reply to: Seller_YJvXDZP8JbUxz’s post

@Julia_Amzn @Spencer_Amazon @Sarah_Amzn @Ezra_Amazon @Julia_Amazon maybe you can help here. We need to resolve this urgent.

00
user profile
Julia_Amzn
In reply to: Seller_YJvXDZP8JbUxz’s post

Hello @Seller_YJvXDZP8JbUxz, thank you for reaching out. Could you share the case ID you have submitted to the Transparency team?

Kind regards, Julia.

00
user profile
Julia_Amzn
In reply to: Seller_YJvXDZP8JbUxz’s post

Hello @Seller_YJvXDZP8JbUxz, I know it has been a while since you reached out to us. I just received confirmation from the Transparency team that you have been enrolled in the Transparency Program.

I would appreciate if you could confirm this from your end.

00
user profile
Seller_3aqvrEwCEMvmR
In reply to: Julia_Amzn’s post

Hello,

How can I find out my Transparency contact?

I have all setup and the labels in the hand to apply.

The contact us transparency don't reply my messages for over a week.

Any help?

Thanks

00
user profile
Julia_Amzn
In reply to: Seller_3aqvrEwCEMvmR’s post

Hello @Seller_3aqvrEwCEMvmR, thank you for reaching out. I will forward your request to the Transparency team and will keep you informed.

Cheers!

00
user profile
Seller_3aqvrEwCEMvmR
In reply to: Julia_Amzn’s post

Thanks.

Do you need any information from me?

Regards

00
user profile
Julia_Amzn
In reply to: Seller_3aqvrEwCEMvmR’s post

Hello @Seller_3aqvrEwCEMvmR, the Transparency Team is already working on your case. 😊 No action is required from you at this time. I will keep you informed about any developments.

00
user profile
Seller_3aqvrEwCEMvmR
In reply to: Julia_Amzn’s post

Hello again.

Now the OPR transparency is enable, but don't have the option for upload the code in the order details. Tried using Buy shipping and Confirm shipment, but there is no T or other place saying nothing about transparency.

thanks

img
00
user profile
Julia_Amzn
In reply to: Seller_3aqvrEwCEMvmR’s post

Hello @Seller_3aqvrEwCEMvmR,

Thank you for providing more details about your issue.

Please reach out to transparencyamus@amazon.com for assistance. When emailing, be sure to include:

  • Your Transparency email address
  • Your brand name
  • A clear description of what help you need
  • You can attach the screenshot that you shared here.

The team will be able to assist you once they have this information.

Let me know how it goes!

00
Follow this discussion to be notified of new activity
user profile
Seller_YJvXDZP8JbUxz
In reply to: Seller_YJvXDZP8JbUxz’s post

@Julia_Amzn @Spencer_Amazon @Sarah_Amzn @Ezra_Amazon @Julia_Amazon maybe you can help here. We need to resolve this urgent.

00
user profile
Seller_YJvXDZP8JbUxz
In reply to: Seller_YJvXDZP8JbUxz’s post

@Julia_Amzn @Spencer_Amazon @Sarah_Amzn @Ezra_Amazon @Julia_Amazon maybe you can help here. We need to resolve this urgent.

00
Reply
user profile
Julia_Amzn
In reply to: Seller_YJvXDZP8JbUxz’s post

Hello @Seller_YJvXDZP8JbUxz, thank you for reaching out. Could you share the case ID you have submitted to the Transparency team?

Kind regards, Julia.

00
user profile
Julia_Amzn
In reply to: Seller_YJvXDZP8JbUxz’s post

Hello @Seller_YJvXDZP8JbUxz, thank you for reaching out. Could you share the case ID you have submitted to the Transparency team?

Kind regards, Julia.

00
Reply
user profile
Julia_Amzn
In reply to: Seller_YJvXDZP8JbUxz’s post

Hello @Seller_YJvXDZP8JbUxz, I know it has been a while since you reached out to us. I just received confirmation from the Transparency team that you have been enrolled in the Transparency Program.

I would appreciate if you could confirm this from your end.

00
user profile
Julia_Amzn
In reply to: Seller_YJvXDZP8JbUxz’s post

Hello @Seller_YJvXDZP8JbUxz, I know it has been a while since you reached out to us. I just received confirmation from the Transparency team that you have been enrolled in the Transparency Program.

I would appreciate if you could confirm this from your end.

00
Reply
user profile
Seller_3aqvrEwCEMvmR
In reply to: Julia_Amzn’s post

Hello,

How can I find out my Transparency contact?

I have all setup and the labels in the hand to apply.

The contact us transparency don't reply my messages for over a week.

Any help?

Thanks

00
user profile
Seller_3aqvrEwCEMvmR
In reply to: Julia_Amzn’s post

Hello,

How can I find out my Transparency contact?

I have all setup and the labels in the hand to apply.

The contact us transparency don't reply my messages for over a week.

Any help?

Thanks

00
Reply
user profile
Julia_Amzn
In reply to: Seller_3aqvrEwCEMvmR’s post

Hello @Seller_3aqvrEwCEMvmR, thank you for reaching out. I will forward your request to the Transparency team and will keep you informed.

Cheers!

00
user profile
Julia_Amzn
In reply to: Seller_3aqvrEwCEMvmR’s post

Hello @Seller_3aqvrEwCEMvmR, thank you for reaching out. I will forward your request to the Transparency team and will keep you informed.

Cheers!

00
Reply
user profile
Seller_3aqvrEwCEMvmR
In reply to: Julia_Amzn’s post

Thanks.

Do you need any information from me?

Regards

00
user profile
Seller_3aqvrEwCEMvmR
In reply to: Julia_Amzn’s post

Thanks.

Do you need any information from me?

Regards

00
Reply
user profile
Julia_Amzn
In reply to: Seller_3aqvrEwCEMvmR’s post

Hello @Seller_3aqvrEwCEMvmR, the Transparency Team is already working on your case. 😊 No action is required from you at this time. I will keep you informed about any developments.

00
user profile
Julia_Amzn
In reply to: Seller_3aqvrEwCEMvmR’s post

Hello @Seller_3aqvrEwCEMvmR, the Transparency Team is already working on your case. 😊 No action is required from you at this time. I will keep you informed about any developments.

00
Reply
user profile
Seller_3aqvrEwCEMvmR
In reply to: Julia_Amzn’s post

Hello again.

Now the OPR transparency is enable, but don't have the option for upload the code in the order details. Tried using Buy shipping and Confirm shipment, but there is no T or other place saying nothing about transparency.

thanks

img
00
user profile
Seller_3aqvrEwCEMvmR
In reply to: Julia_Amzn’s post

Hello again.

Now the OPR transparency is enable, but don't have the option for upload the code in the order details. Tried using Buy shipping and Confirm shipment, but there is no T or other place saying nothing about transparency.

thanks

img
00
Reply
user profile
Julia_Amzn
In reply to: Seller_3aqvrEwCEMvmR’s post

Hello @Seller_3aqvrEwCEMvmR,

Thank you for providing more details about your issue.

Please reach out to transparencyamus@amazon.com for assistance. When emailing, be sure to include:

  • Your Transparency email address
  • Your brand name
  • A clear description of what help you need
  • You can attach the screenshot that you shared here.

The team will be able to assist you once they have this information.

Let me know how it goes!

00
user profile
Julia_Amzn
In reply to: Seller_3aqvrEwCEMvmR’s post

Hello @Seller_3aqvrEwCEMvmR,

Thank you for providing more details about your issue.

Please reach out to transparencyamus@amazon.com for assistance. When emailing, be sure to include:

  • Your Transparency email address
  • Your brand name
  • A clear description of what help you need
  • You can attach the screenshot that you shared here.

The team will be able to assist you once they have this information.

Let me know how it goes!

00
Reply
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