Request for a Phone Appointment with a Specialist to Resolve Growing Issues with Shipment Discrepancies
Hello,
I’m dealing with ongoing shipment discrepancies that are having a growing impact on my account metrics.
In the past, I was able to address these issues, but now some investigations are being closed without my input. Even when I submit appeals with detailed evidence—photos, weight breakdowns, and receipts or invoices—they are often unsuccessful. In the last 120 days, I’ve had 18 unwarranted problems, and my coaching status has been elevated. All other account metrics are either perfect or nearly perfect.
This situation is becoming increasingly difficult, and I would greatly appreciate the opportunity to speak with someone via phone, FaceTime, or Zoom to review the situation together and find a solution, allowing me to move forward and grow my business with confidence.
Thank you for your attention.
Request for a Phone Appointment with a Specialist to Resolve Growing Issues with Shipment Discrepancies
Hello,
I’m dealing with ongoing shipment discrepancies that are having a growing impact on my account metrics.
In the past, I was able to address these issues, but now some investigations are being closed without my input. Even when I submit appeals with detailed evidence—photos, weight breakdowns, and receipts or invoices—they are often unsuccessful. In the last 120 days, I’ve had 18 unwarranted problems, and my coaching status has been elevated. All other account metrics are either perfect or nearly perfect.
This situation is becoming increasingly difficult, and I would greatly appreciate the opportunity to speak with someone via phone, FaceTime, or Zoom to review the situation together and find a solution, allowing me to move forward and grow my business with confidence.
Thank you for your attention.
0 replies
Lucre_Amzn
Hello @Seller_SuivljpCZFHCy
Thanks for being here on the forums, this is Lucre and I'm happy to assist you.
I understand you would like to receive real time assistance through a virtual appointment or via the phone, please know that this service isn't offered through the seller forums.
However, you could go ahead and share the case ID's, so I can further research and help you escalate it internally if required.
Regards,
Lucre_Amazon
