Trying to close my account.
I am trying to close my account but am unsure if I am doing all the steps in order. Every time I call support, I get a different answer. or told I needed to follow the steps. My credit card was revoked as My husband got sick and I could not pay. Now I cannot get my money from Amazon that they owe me. I am so confused. Please help..
Trying to close my account.
I am trying to close my account but am unsure if I am doing all the steps in order. Every time I call support, I get a different answer. or told I needed to follow the steps. My credit card was revoked as My husband got sick and I could not pay. Now I cannot get my money from Amazon that they owe me. I am so confused. Please help..
0 replies
Seller_4zBzdtgCyS9EI
You cannot close an account that is not in good standing. You will need to pay what you owe.
Seller_i6S8knzW6zU6Z
Hi @Seller_0o4cWxT970tMg,
I'm so sorry to hear about your husband's illness and the difficult situation you're in.
According to the Funds disbursement eligibility policy (link), you can email disbursement-appeals@amazon.com after 60 days from your account deactivation date. The help page states: "We will release any remaining funds (less any amounts used to offset amounts you owe us) after evaluating your account [...] and confirming your identity."
During this process, you'll likely need to provide some documentation to verify your identity and financial information. It might be helpful to gather these materials ahead of time and keep copies of everything you submit.
I know dealing with account issues can be overwhelming, especially when you're also managing health concerns. I hope this information helps point you in the right direction for recovering your funds.
Best regards, Michael
Josh_Amazon
Hello @Seller_0o4cWxT970tMg,
I'm Josh from Amazon. Thank you for reaching out about closing your account.
I can see that your account is currently deactivated due to inactivity and is also in vacation status. Before proceeding with account closure, you'll need to:
- Remove vacation status
- Reactivate your account by going to Account Info and clicking on "Reactivate Account"
- Complete the reactivation process by providing the requested information
Once these steps are completed, you can find information about the account closure process here.
If you need additional assistance after completing these steps, please contact Seller Support.
Kind regards,
-Josh
