no response for two step verification recovery
Hello, I am old seller I am having an issue with two-step verification account recovery. i only had phone number verification turned on. But for past few weeks no verification message is coming to the phone number. No Reply email came even after submission to 2-step verification recovery with photo ID. can anyone help me with this issue?
no response for two step verification recovery
Hello, I am old seller I am having an issue with two-step verification account recovery. i only had phone number verification turned on. But for past few weeks no verification message is coming to the phone number. No Reply email came even after submission to 2-step verification recovery with photo ID. can anyone help me with this issue?
11 replies
Seller_rI7BZIczK8iAC
You can download an authenticator app to your phone or computer and use that for the OTP.
Read these threads:
Steve_Amazon
Hi @Seller_RlzHmVKeXYrYx,
Steve from Amazon here, thank you for reaching out. Can you please provide me with the latest case IDs you have created to Seller Support for this issue? I would like to review this situation and see if I can help here.
I am also dropping some resource for further review below.
Use an authenticator app for Two-Step Verification
Recover Your Account after Two-Step Verification Fails
Thanks,
Steve
Steve_Amazon
Hi @Seller_RlzHmVKeXYrYx,
I am follow up to let you know that I am reaching out for an update. Can you please advise if anything has changed on your side?
Thanks,
Steve
Seller_mLfJluGyLdAQZ
I also encountered the same problem, Amazon has not replied. May I ask if your problem has been resolved?
