FBA return, customer refunded but item not returned to FBA warehouse
Hello,
I have a question regarding a specific situation. When a customer has ordered FBA and is refunded by Amazon customer service without sending the item back within 45 days, is the FBA reimbursement to the seller generally automated without intervention from us (ex. opening a log)?
I heard about a few websites/services that offer free services (chrome add-on) that automatically looks at the non-returned item from FBA orders. Apparently, Amazon sometimes ''forgot'' to refund non-returned items, although I thought this process was entirely automated, it seems like Amazon does not automatically refund all non-returned orders.
Here below is the reply from an executive from Amazon suggesting that we can open logs with Seller Support if we were not refunded. Would it mean that it is necessary to follow every order and ensure that Amazon is sending proper compensation for non-returned orders? It is nearly impossible to do manually with high volume of sales.
How do you guys do it to ensure you are not taking unnecessary losses?
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Greetings from Amazon,
If an FBA order is refunded to a buyer prior to the return being received back to the fulfillment center, and is not received back at all, our system will typically refund the seller automatically. If this does not happen, you can contact our general support team with the order ID and they will look into it and see if it is eligible for reimbursement.
FBA return, customer refunded but item not returned to FBA warehouse
Hello,
I have a question regarding a specific situation. When a customer has ordered FBA and is refunded by Amazon customer service without sending the item back within 45 days, is the FBA reimbursement to the seller generally automated without intervention from us (ex. opening a log)?
I heard about a few websites/services that offer free services (chrome add-on) that automatically looks at the non-returned item from FBA orders. Apparently, Amazon sometimes ''forgot'' to refund non-returned items, although I thought this process was entirely automated, it seems like Amazon does not automatically refund all non-returned orders.
Here below is the reply from an executive from Amazon suggesting that we can open logs with Seller Support if we were not refunded. Would it mean that it is necessary to follow every order and ensure that Amazon is sending proper compensation for non-returned orders? It is nearly impossible to do manually with high volume of sales.
How do you guys do it to ensure you are not taking unnecessary losses?
------------------------------------------------
Greetings from Amazon,
If an FBA order is refunded to a buyer prior to the return being received back to the fulfillment center, and is not received back at all, our system will typically refund the seller automatically. If this does not happen, you can contact our general support team with the order ID and they will look into it and see if it is eligible for reimbursement.
0 replies
Lucre_Amzn
Hello Outdoor_002,
Thank you for contacting in Amazon Forums, this is Lucre and I'm happy to assist!
I see that you're wondering what to do when an order has been refunded by Amazon but hasn't been returned, I definitely see why you're concerned about it since you sell in high volume and tracking returns manually can be difficult.
When it comes to FBA refunds, it's within our policy that the buyer should return the item in 45 days and if not then we will charge the buyer for a refund to you, if this hasn't happened then I recommend you to contact Amazon Seller Support for further assistance in regards to this.
Please review our policy about this topic below:
For easier refund management, you can take advantage of FBA reports to track all transactions on orders but I'm very interested to know more about how other sellers have done to track orders as well, seller please feel free to add your experiences and best practices below!
Looking forward to hear more from other sellers about this.
Regards,
Lucre_Amazon
Seller_srmyWsf5s92lv
45 days, Keep an eye on it add it to your list, And on day 46 open a case but Amazon usually pays you back if they do not get the item back
Seller_1idNlTUpfKbZW
In my case they lost a $2,000 laptop, after it's been returned to FBA, now i'm in a cycle of a never ending loop of we're still researching. If they reimburse, since it was a customer return (customer had it for 1 day, returned to wanting something else), they will reimburse less than half the cost of the item claiming that's their policy for damaged returns. Fun.
