Items Lost on Inbound, damaged and Lost Reimburesement
According to Amazon's new policy, reimbursements for items lost or damaged during inbound shipments are now based on Amazon’s own assessed cost prices, rather than the invoices I submit. Previously, Amazon reimbursed us based on the selling price, which was fair—after all, as sellers, we invest money with the expectation of earning a profit.
It doesn't seem right that Amazon has unilaterally shifted to using its own internal valuations, especially when these don't reflect our actual costs. If the issue lies within Amazon’s system, they should take full responsibility and reimburse inventory losses based on the earlier, more reasonable policy—not at a value they've decided without our input. It's frustrating that I'm not even being reimbursed my true cost, let alone any profit. How is that fair or justifiable?
Case IDs:
- 17587828791
- 17543983011
- 17585037591
Items Lost on Inbound, damaged and Lost Reimburesement
According to Amazon's new policy, reimbursements for items lost or damaged during inbound shipments are now based on Amazon’s own assessed cost prices, rather than the invoices I submit. Previously, Amazon reimbursed us based on the selling price, which was fair—after all, as sellers, we invest money with the expectation of earning a profit.
It doesn't seem right that Amazon has unilaterally shifted to using its own internal valuations, especially when these don't reflect our actual costs. If the issue lies within Amazon’s system, they should take full responsibility and reimburse inventory losses based on the earlier, more reasonable policy—not at a value they've decided without our input. It's frustrating that I'm not even being reimbursed my true cost, let alone any profit. How is that fair or justifiable?
Case IDs:
- 17587828791
- 17543983011
- 17585037591
0 replies
Seller_Qbd0RsfZFEZBY
Im not sure if it was how you were raised or where you live but your expectation of "fairness" and actions needing "justification" are detached from reality. You can like it or not like it, it doesnt matter, thats how it is. Facts dont care about feelings.
Now, that being said loss is normal in business. If you had a physical store it would be theft or fraud. When using a third party for logistics its "missing from inbound" and "lost/damaged in warehouse". This is true across the board, its not an Amazon thing, its a 3PL thing.
My recommendation is to build it into your pricing like every other retailer.
Opening multiple cases for the same issue will likely delay the issue being resolved as each subsequent issue "sends you to the back of the line" and can be viewed as manipulating the case system which can add severe delays.
