Customer Sent Wrong Item Back
Greeting,
I am still a new seller. I shipped an item to a customer MFN. They initiated a return saying I sent them the wrong item. I received the return today and it was not the item I shipped to them. They sent me an item I have never seen before. So I scanned the item with my inventory software, and the item they returned was never in my previous inventory, meaning there was not one of my SKUs associated with the barcode I scanned. In addition, the item they returned had a price tag. I do not ship items to customers with price tags. As a new seller, I am not sure how to handle this situation.
Thanks for any guidance on how to handle this in the future.
Customer Sent Wrong Item Back
Greeting,
I am still a new seller. I shipped an item to a customer MFN. They initiated a return saying I sent them the wrong item. I received the return today and it was not the item I shipped to them. They sent me an item I have never seen before. So I scanned the item with my inventory software, and the item they returned was never in my previous inventory, meaning there was not one of my SKUs associated with the barcode I scanned. In addition, the item they returned had a price tag. I do not ship items to customers with price tags. As a new seller, I am not sure how to handle this situation.
Thanks for any guidance on how to handle this in the future.
0 replies
Tatiana_Amazon
Hi @Seller_zONeO5hiTh1px,
Tatiana from Amazon here -- I've just come across your post. If Amazon processed the return through a prepaid return label on your behalf then the order may qualify for a Safe-T claim. You can learn how to file that claim at this help page.
Be sure to provide very clear evidence in your claim (e.g. photos of the item, the lack of inventory history, and photos of the item you sent).
If your claim is accepted, reimbursement will be provided based on our restocking fee guidelines.
Let me know if you have any questions on the process.
Tatiana
