Endless loop trying to reactivate account
I'm trying to reactivate my account but I'm stuck in a loop that does not allow me to progress. It goes like this:
- I click on the "Reactivate Account" link
- It takes me to a page that say "Inactive Account" You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated. I click on the link to continue
- I'm taken to the Charge Methods page where I have replaced the previous charge method (which was 100% working) with another method. This is now a dead end.
I have also received an email with a link to "Begin Verification in North America" and it takes me through the same loop.
I don't know how I can move forward with the reactivation.
6 replies
Seller_kIukTwdhvntAp
"To reactivate your store, you may be required to add a new credit card and verify your identity."
This is my standard credit card template so use what applies!
Amazon is weird on so many levels and this seems to work at least sometimes!
First, be sure it is an actual CREDIT Card. While Amazon claims that a Debit Card will work, that is seldom true! They WILL charge a Debit Card for initial fees but they will NOT take it on continuing basis most of the time despite their claims!
Put the card number into your BUYER side account first. Wait an hour (sometimes less) for the gerbils to work their way through the system and then put it in the SELLER side.
There was one recent response from a seller on a post that they DELETED the card that was on the buyer side and put the SAME card back in after a little bit and it fixed the problem. Amazon is a maze of broken links in their antiquated software.
Here are a couple threads where an OP says it worked.
https://sellercentral.amazon.com/seller-forums/discussions/t/096ef5b2-ffd5-4943-86fe-41c9d087a7e7?postId=0fbb2fae-1e92-4c41-bdb5-80851137886b
https://sellercentral.amazon.com/seller-forums/discussions/t/a81a37ec-71f9-4247-87a1-b79c6000bfd1?postId=68fd87bc-9e03-40a8-9e75-2afc054f7c2b
Roberto_Amazon
Hello! @Seller_FOJ1MWVhcynh3
This is Roberto. Thank you for using the Forums, apologies for the delay on getting back to you.
I was able to confirm that your account is currently active, can you please confirm if you are still facing issues?
Regards,
