Going around in circles with support...
Hi All,
Can anyone assist me with this? I sent a shipment in on March 3rd with UPS, Amazon's chosen carrier. My tracking went so far that it didn't update. It now says to contact the receiver to confirm delivery, but nothing has been booked in. I asked support and they have asked for the purchase invoices which i have uploaded.
However, support keep saying that the units cannot be accounted for on the invoices then close the case. The qty is on the invoices but support keep replying like robots which really isnt helpful. I dont know why they arent being accepted it is the correct invoice! If anyone can give any advise that would be great as im pulling my hair out now with this.
Going around in circles with support...
Hi All,
Can anyone assist me with this? I sent a shipment in on March 3rd with UPS, Amazon's chosen carrier. My tracking went so far that it didn't update. It now says to contact the receiver to confirm delivery, but nothing has been booked in. I asked support and they have asked for the purchase invoices which i have uploaded.
However, support keep saying that the units cannot be accounted for on the invoices then close the case. The qty is on the invoices but support keep replying like robots which really isnt helpful. I dont know why they arent being accepted it is the correct invoice! If anyone can give any advise that would be great as im pulling my hair out now with this.
0 replies
Seller_gUogmpto3P8e7
This case has gone from bad to worse.
After finally accepting my invoices, Seller Support then told me that they won't reimburse anything as they didn't receive anything.
They advise that the proof of delivery I provided just shows it was received at the fulfillment centre - I haven't been asked for POD and haven't provided anything.
They state that when using my own carrier, I should choose insurance, and therefore it's between me and the carrier - I did not send this on my own carrier, it is Amazon-provided UPS?
Despite my going back on the case with these issues, the reps keep pasting the same reply back. The rep on the chat even said they were the leadership team, but keep posting the same message. This is really upsetting now.
I emailed the managing director email and they said they can't find any cases even though I provided the reference number.
Can anyone advise any other steps I can take with this?
