We have just received a Chargeback Notification that a Chargeback we successfully defended has been reversed.

"Hello,

As you know, a chargeback was received from the buyer credit card company with respect to the order 114-6380188-5495466. At that time, we informed you of the chargeback and invited you to provide information that we could use to represent this chargeback.

Amazon has forwarded all the information and documents that you provided for this transaction. However, after reviewing the representment, the card issuer has closed the dispute on the customer's favor.

As the representment was unsuccessful, you are responsible for this chargeback. As per Amazon Business Solutions Agreement, Amazon will debit your account for 6216.25 CAD. "

There are several strange things about this chargeback. Firstly, its in CAD. We are based in the USA and so is the customer. So no idea on that one.

Secondly, the chargeback was based on the customer claiming non delivery of the item. We shipped by Amazon Buy Shipping through FedEX and the item was marked as delivered and signed. It was on time and shipped on time also.

The customer initially raised an AtoZ Claim on May 21, 2024 and it was Closed by Amazon as the customer did not respond to the request for evidence. We had responded to the claim giving the details above showing it was delivered etc.

Then a chargeback came on Jun 12 2024 and Amazon asked for evidence. We responded to the request, gave evidence and said the same things we said in the AtoZ, it was bought using Buy Shipping and it was delivered and signed for on the required dates.

We then received the above email this morning telling us that it had been reversed. It also talks about Amazon inviting us to provide evidence for the second chargeback. We were NOT informed that the second chargeback had been made and NOT invited to provide evidence again.

So all in all despite us doing everything correctly, using Buy Shipping, Shipping on Time etc we have lost a substantial four figure sum of money because Amazon have not backed up their promise of protection for shipping through Buy Shipping.

Any refund should have been funded by Amazon, not us.

Please can someone help us. @Quincy_Amazoni know you have been a great help previously, if you can help on this too i would really appreciate it.