Premium Shipping Options Not Shown To Customers
Hi everyone, longtime seller here.
I'm looking at my listings and it seems that our Expedited Shipping and 2 day shipping options are not being shown to customers. This is the first time I see this. Maybe I'm missing something?
- Let's take ASIN B0B5LX3M9D as an example.
- Today we're Thursday August 1st. The delivery estimate is August 7-8 for our own postal code.
- Technically Fastest Delivery should be August 5th (after the weekend).
- Why isn't Amazon displaying our faster shipping?
- I've attached our Shipping template as well as our Premium Shipping Eligibility.
- Default Handling time is 1 day. Cutoff at 11am. [EDIT] I just tried changing to same day (0) day.
If anyone can give me some insight, it would be greatly appreciated!
A.
Premium Shipping Options Not Shown To Customers
Hi everyone, longtime seller here.
I'm looking at my listings and it seems that our Expedited Shipping and 2 day shipping options are not being shown to customers. This is the first time I see this. Maybe I'm missing something?
- Let's take ASIN B0B5LX3M9D as an example.
- Today we're Thursday August 1st. The delivery estimate is August 7-8 for our own postal code.
- Technically Fastest Delivery should be August 5th (after the weekend).
- Why isn't Amazon displaying our faster shipping?
- I've attached our Shipping template as well as our Premium Shipping Eligibility.
- Default Handling time is 1 day. Cutoff at 11am. [EDIT] I just tried changing to same day (0) day.
If anyone can give me some insight, it would be greatly appreciated!
A.
0 replies
Lucre_Amzn
Hello @wooki
Thanks for reaching out in forums, this is Lucre.
I just reviewed your concern and can confirm that your item is actually assigned to the correct shipping template, which is accurately set up to offer premium shipping options.
In this case, I recommend you to contact our Seller Support team for assistance in this. If you contact them, and they resolve your case, but your issue remains, please let me know in this thread, so I can further assist you with an internal investigation.
Regards,
Lucre_Amazon
Seller_7LrAV0m5llaI7
No, because that is a Statutory holiday.
