Amazon Denied Safe-T Claim for 2 Order Total Value $2008.18
2 Safe-T Claim id are : 81780-62451-2109749 & 58076-59666-4355816
For some unknown reason amazon inactivate my preferred return address. And choose old return address in which my business no longer working. So return delivered on wrong address.
I contacted support team and explain everything on call and they told me that if refund done then i'm eligible for reimbursement by filing safe-t claim.
reference Case id : 17133652231 (This is the case id where support team told me that i'm eligible for reimbursement in this situation.)
I filed Safe-T 2 Order and both got rejected. With same answer That "Return Delivered to your address"
What should i Do. I appeal 2-3 times again on SAFE-T Claim but they denied again and again and not listening to what i said and not even referring the old case id on which i inform the issue about amzon inactive my preferred return address and choose old business address.
Any Mod Can help in this or as always MOD will also tell me to appeal on safe-T claim again.
@Quincy_Amazon@Roberto_Amazon@Danny_Amazon
Amazon Denied Safe-T Claim for 2 Order Total Value $2008.18
2 Safe-T Claim id are : 81780-62451-2109749 & 58076-59666-4355816
For some unknown reason amazon inactivate my preferred return address. And choose old return address in which my business no longer working. So return delivered on wrong address.
I contacted support team and explain everything on call and they told me that if refund done then i'm eligible for reimbursement by filing safe-t claim.
reference Case id : 17133652231 (This is the case id where support team told me that i'm eligible for reimbursement in this situation.)
I filed Safe-T 2 Order and both got rejected. With same answer That "Return Delivered to your address"
What should i Do. I appeal 2-3 times again on SAFE-T Claim but they denied again and again and not listening to what i said and not even referring the old case id on which i inform the issue about amzon inactive my preferred return address and choose old business address.
Any Mod Can help in this or as always MOD will also tell me to appeal on safe-T claim again.
@Quincy_Amazon@Roberto_Amazon@Danny_Amazon
0 replies
Danny_Amazon
Hello @Seller_ItzmQ2WaIKQN3- and thank you for highlighting this situation here on the seller forums.
I appreciate you sharing a case ID where you discussed this with a support agent, please know you can always verify situations where you may be eligible for reimbursement via our SAFE-T Claim Policy page.
In these circumstances, I would recommend reviewing your return address settings to confirm that your default return address is correct, since the default address would generally be used for prepaid returns. You can also review our guidance on managing multiple return addresses to help avoid such situations in the future.
Can you help advise when you updated your return address away from the old one? If the returns were created before the update processed, it may be that the return was sent to your correct default address at the time.
Thank you very much,
Danny
Seller_CW0P5hgbsiqWX
Strange, Amazon does not alter the return addresses of sellers. The return address in your seller central settings is the one Amazon provides buyers for returns, and the one Amazon prints on the return labels. Doubt if there will be much help gained from the Mods.
Seller_NwaOIM9h6JvYt
Share a story. Last month, an Amazon trucker called me and asked when he could deliver. When I asked again, it was about a company I worked for many years ago.
I don't know why the Amazon system still saves contact information from many years ago.
