Hi @Seller_nU7e64Sg04P9W,

Thank you for your post. Based off information you have shared it seems as though you are anticipating a future Late Shipment Rate (LSR) issue stemming from data you are currently seeing.

First and foremost, thank you for your proactivity here. While I do not anticipate any kind of account disruption because of this, I would like to share some advice.

The LSR metric has time windows of 10 and 30 days. After these windows have passed, all affected orders will fall off the downloadable report and will no longer affect the LSR at that point in time. Once these orders roll off, you will see the metric come back toward the target of 4%. Additionally, any orders fulfilled on time will also assist with bringing the metric back to the goal as well.

Having said that, it is likely that these orders are going to affect this metric. Once the affected orders hit your metric, you may see a banner stating "Your Account is at risk". Within that banner, you may end up seeing a yellow "Submit appeal" button. If this button does populate, you will need to take action on the account by following the workflow page you will see after clicking on that button. If no such button is visible within the banner, you will not need to take any action.

Seller_nU7e64Sg04P9W

We have made our handling 5 business days instead of two.

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Can you provide some clarification here? Typically speaking from an account level, two days would be the maximum handle time available. You may go into your inventory page and set the handle time from there. Is this the action you took or did you do something else to set up your current handle time?

There is another option you may utilize as well that may assist with your handle time. From your Shipping Settings page you can set your Order Handling Capacity. You can access this by clicking on the "General Shipping Settings" tab from the Shipping Settings menu. Within the same box containing your handle time setting, you will find the Order Handling Capacity. This allows you to set the maximum amount of orders you can fulfill in a day. While not necessarily applicable in your exact scenario, you may still find that tool to be useful.

Seller_nU7e64Sg04P9W

And what is the solution to avoid late shipping?

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Based off the information you have shared here in the thread, it does seems as though you are taking the correct steps. While you may be unable to fully avoid a surge in the LSR metric in this instance, you already have taken steps to ensure this issue does not take place again in the future.

While you currently do not need to take action in this matter, I would encourage you to monitor your Account Health page in the coming days to see if a banner populates.

Please feel free to reach out with any further questions or account updates, and we will assist you as best we can.

Regards,

Troy