amazon lost my entire fba shipment
I don't understand how this happens!
sent in 40 units of a product requiring prep (labveling). was delivered to amazon april 05th.
just went into receiving yesterday. now marked as closed - ZERO units recieved.
box is 18 kg and you're telling me it was delivered empty?
FBA17WH9XMRQ, 7KR1JV2P delivered to YHM1
anyone else experience something this stupid?
amazon lost my entire fba shipment
I don't understand how this happens!
sent in 40 units of a product requiring prep (labveling). was delivered to amazon april 05th.
just went into receiving yesterday. now marked as closed - ZERO units recieved.
box is 18 kg and you're telling me it was delivered empty?
FBA17WH9XMRQ, 7KR1JV2P delivered to YHM1
anyone else experience something this stupid?
0 replies
Seller_7LrAV0m5llaI7
Yes, it happens a few times per year for us.
File for reimbursement, and then they will find it a few months later, check it in, and then reverse your reimbursement.
Seller_RlvlR9Aw2mLXp
Yes it happened to me last month as well. Entire shipment of 68 items sat for 1 month after being delivered and got closed with 0 units received. Happened with YOW3. Field multiple cases for it, but some Amazon shmuck in India decided to close the case, saying I provided insufficient proof of purchase evidence. I am still trying to fight it out, but losing hope. Money lost, inventory lost, sales lost and shipping money paid also lost. Its a stupid system.
Ricardo_Amazon
Hello @Seller_z7P9uNTAsrWBF,
As your fellow sellers are saying, unfortunately this happens from time to time. The next step is to create a case with Seller Support to request an investigation that hopefully will either end up with your inventory being found or reimbursed.
If you have currently a Case open, please share it with me so I can contact our Escalations Team to have it reviewed.
Ricardo
Seller_8FPYxVyFcABuF
Unfortunately this happens all to often. We've encountered issues around 20% of the time.
Please be prepared to present invoices (sometimes multiple times) as Proof of Ownership and up to 4-6 months in certain cases of waiting with no resolution.
It can be faster but just giving you context around personal experience/s.
Good luck!
Seller_qB5S3o9bDtJ5E
Try asking Amazon for an unboxing video where all you get is 18KG of whooshing air when you pop the box open.
Seller_Md7KrMewyS7ao
This happens to 99% of my shipments, literally every one now has an issue.. I recently sent in 3 cases, mine dont require any labelling or anything. 3 cases, all the same, 3 delivered, yet they only count 2 of the cases!
Take screenshots of your shipping, take pictures of your cases pre shipment if you can as well showing how its shipped inside. You basically have to fight not to get ripped off, then they will reimburse you, just to reverse it months later which is extra annoying when products have expiry dates to them.
Seller_jbBO5fX554s05
this is more common than not
amazon has recently changed the weight of air.
I have seen completely empty boxes weigh up to 25 kg!
someone should tell Archimedes
Seller_wtY2N2Mmzwako
Amazon thanks you for your donation. Jeff needed a new ivory backscratcher.
Seller_qeObPL1ogDW4K
this makes me feel good about my choice of exclusively being fulfilled by seller
