Buyer paid for standard postage but the cheapest option provided was for first class post
Hi
I received a business order for a bookC for which the buyer paid standard postage.
Amazon did not offer the usual standard Royal Mail label (£1.80), the cheapest option offered was for first class post (£3.30). I had no choice but to accept this if I wanted to get the item dispatched.
Can anyone shed any light on this? Any comments much appreciated.
Buyer paid for standard postage but the cheapest option provided was for first class post
Hi
I received a business order for a bookC for which the buyer paid standard postage.
Amazon did not offer the usual standard Royal Mail label (£1.80), the cheapest option offered was for first class post (£3.30). I had no choice but to accept this if I wanted to get the item dispatched.
Can anyone shed any light on this? Any comments much appreciated.
0 replies
Seller_ZQyopdiwkUHOZ
I would guess that Amazon think 2nd class post wouldn't arrive in time to meet the promised delivery date, so they're not offering it to you. No way to know for sure if that's what's happened, unfortunately.
Seller_HMxMRdomHkjHi
I have had this happen a lot recently, however all the orders that had only a first class option were orders that were local to me. It is really annoying when selling a book or knitting pattern that the first class postage takes any profit there would have been. If you don't buy the postage through Amazon it affects VTR
Seller_RIlZwtyn4JP2B
Hi, I believe amazons algorithms identify areas where Royal Mail deliveries are showing as slower than normal and therefore for that area won't offer a 2nd class option as it would potentially affect the delivery date - so to avoid any dramas they only offer 1st Class or Evri next day. At least this is my experience - not much you can do sadly.
Seller_540qgZMXuuXdD
I've had the same thing. It's really annoying that rather than extending a delivery date, Amazon forces more expensive shipping. My items are cheap, too.
I had a business customer who wasn't marked as being open on Saturday, so I had to post as first class.
Seller_0NQ6YvMebySwY
same problem here they force me to buy the expensive 4.19 1st class postage for 5.99
Seller_CMI4WDt0bCw8G
Hello,
Thank you @craigwlomas2003 for raising this issue and for the various replies.
I too am encountering this problem. The new filter is affecting any order which should be shipped 2nd class to a business if that business is set to be closed three days after posting (most commonly a business which is closed on a Saturday when posting on a Wednesday).
Most of my items are low value items which would not be at all profitable when posted using 1st class instead of 2nd class – nor would my customers want this. This has a massive impact on my business, and I am now increasing my advertised handling time to 2 days instead of 1 simply to allow Wednesday's letters to be sent on Thursday instead – something which will not benefit the customer compared to what it was like before the filter was introduced.
I opened a case with Seller Support about this on 26th March but so far I have only received the generic replies stating that the matter is being looked into.
The rational for applying this filter, according to Amazon, is to stop deliveries arriving at business when they are closed (i.e. being left outside or inconveniencing the customer by having to book a redelivery). In fact, the filter fails spectacularly in meeting this aim for several reasons.
1 - The filter assumes that all post sent using 2nd class will arrive on the 3rd day. In fact Royal Mail's own delivery aim is 2-3 days, and I know from customer feedback that sometimes they even manage it in 1 day. Ironically if sellers such as myself hold out on posting a letter until a Thursday it is likely to reach the buyer on the Saturday (would have been the Friday if posted on Wednesday, so the filter fails here).
2 - The filter does not take account for letters being posted into the letterboxes of homes / businesses. One could understand the inconvenience of a parcel delivery failing when a business is closed, but a letter going through the letterbox and being ready for the business as soon as they next open is unlikely to be anything other than a positive.
3 - In any case, Royal Mail's own policy is for items which cannot be delivered for any reason to be delivered the next working day, so the problem which the filter is seeking to avoid does not actually exist.
Seller_RAXEWLxQ2dbmN
To avoid this you can extend your handing time but you can also - sometimes - pick a 'post by' date a few days in the future from the (easily overlooked) drop-down menu in Buy Shipping:
Buyer paid for standard postage but the cheapest option provided was for first class post
Hi
I received a business order for a bookC for which the buyer paid standard postage.
Amazon did not offer the usual standard Royal Mail label (£1.80), the cheapest option offered was for first class post (£3.30). I had no choice but to accept this if I wanted to get the item dispatched.
Can anyone shed any light on this? Any comments much appreciated.
Buyer paid for standard postage but the cheapest option provided was for first class post
Hi
I received a business order for a bookC for which the buyer paid standard postage.
Amazon did not offer the usual standard Royal Mail label (£1.80), the cheapest option offered was for first class post (£3.30). I had no choice but to accept this if I wanted to get the item dispatched.
Can anyone shed any light on this? Any comments much appreciated.
Buyer paid for standard postage but the cheapest option provided was for first class post
Hi
I received a business order for a bookC for which the buyer paid standard postage.
Amazon did not offer the usual standard Royal Mail label (£1.80), the cheapest option offered was for first class post (£3.30). I had no choice but to accept this if I wanted to get the item dispatched.
Can anyone shed any light on this? Any comments much appreciated.
0 replies
0 replies
Seller_ZQyopdiwkUHOZ
I would guess that Amazon think 2nd class post wouldn't arrive in time to meet the promised delivery date, so they're not offering it to you. No way to know for sure if that's what's happened, unfortunately.
Seller_HMxMRdomHkjHi
I have had this happen a lot recently, however all the orders that had only a first class option were orders that were local to me. It is really annoying when selling a book or knitting pattern that the first class postage takes any profit there would have been. If you don't buy the postage through Amazon it affects VTR
Seller_RIlZwtyn4JP2B
Hi, I believe amazons algorithms identify areas where Royal Mail deliveries are showing as slower than normal and therefore for that area won't offer a 2nd class option as it would potentially affect the delivery date - so to avoid any dramas they only offer 1st Class or Evri next day. At least this is my experience - not much you can do sadly.
Seller_540qgZMXuuXdD
I've had the same thing. It's really annoying that rather than extending a delivery date, Amazon forces more expensive shipping. My items are cheap, too.
I had a business customer who wasn't marked as being open on Saturday, so I had to post as first class.
Seller_0NQ6YvMebySwY
same problem here they force me to buy the expensive 4.19 1st class postage for 5.99
Seller_CMI4WDt0bCw8G
Hello,
Thank you @craigwlomas2003 for raising this issue and for the various replies.
I too am encountering this problem. The new filter is affecting any order which should be shipped 2nd class to a business if that business is set to be closed three days after posting (most commonly a business which is closed on a Saturday when posting on a Wednesday).
Most of my items are low value items which would not be at all profitable when posted using 1st class instead of 2nd class – nor would my customers want this. This has a massive impact on my business, and I am now increasing my advertised handling time to 2 days instead of 1 simply to allow Wednesday's letters to be sent on Thursday instead – something which will not benefit the customer compared to what it was like before the filter was introduced.
I opened a case with Seller Support about this on 26th March but so far I have only received the generic replies stating that the matter is being looked into.
The rational for applying this filter, according to Amazon, is to stop deliveries arriving at business when they are closed (i.e. being left outside or inconveniencing the customer by having to book a redelivery). In fact, the filter fails spectacularly in meeting this aim for several reasons.
1 - The filter assumes that all post sent using 2nd class will arrive on the 3rd day. In fact Royal Mail's own delivery aim is 2-3 days, and I know from customer feedback that sometimes they even manage it in 1 day. Ironically if sellers such as myself hold out on posting a letter until a Thursday it is likely to reach the buyer on the Saturday (would have been the Friday if posted on Wednesday, so the filter fails here).
2 - The filter does not take account for letters being posted into the letterboxes of homes / businesses. One could understand the inconvenience of a parcel delivery failing when a business is closed, but a letter going through the letterbox and being ready for the business as soon as they next open is unlikely to be anything other than a positive.
3 - In any case, Royal Mail's own policy is for items which cannot be delivered for any reason to be delivered the next working day, so the problem which the filter is seeking to avoid does not actually exist.
Seller_RAXEWLxQ2dbmN
To avoid this you can extend your handing time but you can also - sometimes - pick a 'post by' date a few days in the future from the (easily overlooked) drop-down menu in Buy Shipping:
Seller_ZQyopdiwkUHOZ
I would guess that Amazon think 2nd class post wouldn't arrive in time to meet the promised delivery date, so they're not offering it to you. No way to know for sure if that's what's happened, unfortunately.
Seller_ZQyopdiwkUHOZ
I would guess that Amazon think 2nd class post wouldn't arrive in time to meet the promised delivery date, so they're not offering it to you. No way to know for sure if that's what's happened, unfortunately.
Seller_HMxMRdomHkjHi
I have had this happen a lot recently, however all the orders that had only a first class option were orders that were local to me. It is really annoying when selling a book or knitting pattern that the first class postage takes any profit there would have been. If you don't buy the postage through Amazon it affects VTR
Seller_HMxMRdomHkjHi
I have had this happen a lot recently, however all the orders that had only a first class option were orders that were local to me. It is really annoying when selling a book or knitting pattern that the first class postage takes any profit there would have been. If you don't buy the postage through Amazon it affects VTR
Seller_RIlZwtyn4JP2B
Hi, I believe amazons algorithms identify areas where Royal Mail deliveries are showing as slower than normal and therefore for that area won't offer a 2nd class option as it would potentially affect the delivery date - so to avoid any dramas they only offer 1st Class or Evri next day. At least this is my experience - not much you can do sadly.
Seller_RIlZwtyn4JP2B
Hi, I believe amazons algorithms identify areas where Royal Mail deliveries are showing as slower than normal and therefore for that area won't offer a 2nd class option as it would potentially affect the delivery date - so to avoid any dramas they only offer 1st Class or Evri next day. At least this is my experience - not much you can do sadly.
Seller_540qgZMXuuXdD
I've had the same thing. It's really annoying that rather than extending a delivery date, Amazon forces more expensive shipping. My items are cheap, too.
I had a business customer who wasn't marked as being open on Saturday, so I had to post as first class.
Seller_540qgZMXuuXdD
I've had the same thing. It's really annoying that rather than extending a delivery date, Amazon forces more expensive shipping. My items are cheap, too.
I had a business customer who wasn't marked as being open on Saturday, so I had to post as first class.
Seller_0NQ6YvMebySwY
same problem here they force me to buy the expensive 4.19 1st class postage for 5.99
Seller_0NQ6YvMebySwY
same problem here they force me to buy the expensive 4.19 1st class postage for 5.99
Seller_CMI4WDt0bCw8G
Hello,
Thank you @craigwlomas2003 for raising this issue and for the various replies.
I too am encountering this problem. The new filter is affecting any order which should be shipped 2nd class to a business if that business is set to be closed three days after posting (most commonly a business which is closed on a Saturday when posting on a Wednesday).
Most of my items are low value items which would not be at all profitable when posted using 1st class instead of 2nd class – nor would my customers want this. This has a massive impact on my business, and I am now increasing my advertised handling time to 2 days instead of 1 simply to allow Wednesday's letters to be sent on Thursday instead – something which will not benefit the customer compared to what it was like before the filter was introduced.
I opened a case with Seller Support about this on 26th March but so far I have only received the generic replies stating that the matter is being looked into.
The rational for applying this filter, according to Amazon, is to stop deliveries arriving at business when they are closed (i.e. being left outside or inconveniencing the customer by having to book a redelivery). In fact, the filter fails spectacularly in meeting this aim for several reasons.
1 - The filter assumes that all post sent using 2nd class will arrive on the 3rd day. In fact Royal Mail's own delivery aim is 2-3 days, and I know from customer feedback that sometimes they even manage it in 1 day. Ironically if sellers such as myself hold out on posting a letter until a Thursday it is likely to reach the buyer on the Saturday (would have been the Friday if posted on Wednesday, so the filter fails here).
2 - The filter does not take account for letters being posted into the letterboxes of homes / businesses. One could understand the inconvenience of a parcel delivery failing when a business is closed, but a letter going through the letterbox and being ready for the business as soon as they next open is unlikely to be anything other than a positive.
3 - In any case, Royal Mail's own policy is for items which cannot be delivered for any reason to be delivered the next working day, so the problem which the filter is seeking to avoid does not actually exist.
Seller_CMI4WDt0bCw8G
Hello,
Thank you @craigwlomas2003 for raising this issue and for the various replies.
I too am encountering this problem. The new filter is affecting any order which should be shipped 2nd class to a business if that business is set to be closed three days after posting (most commonly a business which is closed on a Saturday when posting on a Wednesday).
Most of my items are low value items which would not be at all profitable when posted using 1st class instead of 2nd class – nor would my customers want this. This has a massive impact on my business, and I am now increasing my advertised handling time to 2 days instead of 1 simply to allow Wednesday's letters to be sent on Thursday instead – something which will not benefit the customer compared to what it was like before the filter was introduced.
I opened a case with Seller Support about this on 26th March but so far I have only received the generic replies stating that the matter is being looked into.
The rational for applying this filter, according to Amazon, is to stop deliveries arriving at business when they are closed (i.e. being left outside or inconveniencing the customer by having to book a redelivery). In fact, the filter fails spectacularly in meeting this aim for several reasons.
1 - The filter assumes that all post sent using 2nd class will arrive on the 3rd day. In fact Royal Mail's own delivery aim is 2-3 days, and I know from customer feedback that sometimes they even manage it in 1 day. Ironically if sellers such as myself hold out on posting a letter until a Thursday it is likely to reach the buyer on the Saturday (would have been the Friday if posted on Wednesday, so the filter fails here).
2 - The filter does not take account for letters being posted into the letterboxes of homes / businesses. One could understand the inconvenience of a parcel delivery failing when a business is closed, but a letter going through the letterbox and being ready for the business as soon as they next open is unlikely to be anything other than a positive.
3 - In any case, Royal Mail's own policy is for items which cannot be delivered for any reason to be delivered the next working day, so the problem which the filter is seeking to avoid does not actually exist.
Seller_RAXEWLxQ2dbmN
To avoid this you can extend your handing time but you can also - sometimes - pick a 'post by' date a few days in the future from the (easily overlooked) drop-down menu in Buy Shipping:
Seller_RAXEWLxQ2dbmN
To avoid this you can extend your handing time but you can also - sometimes - pick a 'post by' date a few days in the future from the (easily overlooked) drop-down menu in Buy Shipping:
