Hi Folks!
I'm hoping someone might be able to help with this.
I'm a sole trader who sells products either made by myself or a couple of other independent local makers. I'm the only account able to list and sell these products on Amazon as I am the only person with access to them for that purpose. I have letters of authorisation from anyone who I sell on the behalf of.
I created a number of listings over a decade ago - before brand ownership, brand registry, handmade etc.
The listings for products made by me were given my trading name which is my brand. The brand is on the packaging and therefore in the photos, in the listing title, in the product description, on the GS1 database against the relevant EANs etc. I created the listings and I am the only person who has ever sold anything on the listings.
I did an update to listings via upload the other day to make sure that all the listings have the country of origin there.
The next morning, I noticed a 'listing policy violation' on my account. It turns out someone has rebranded 2 of my listings with the brand 'Duuous'. I've never heard of this brand, they've never sold anything on my listings, and they are not trying to list on them. Basically, someone has changed my brand name on 2 listings for no apparent reason.
I opened a case with 'Seller Support', and provided them with everything they asked for - URL to the brand website with the product there and the EAN visible, and they just tell me I have to create a new ASIN.
I have pointed out that I am not trying to rebrand the product, just fix the listings to the original brand, and referenced the fact that the correct brand is on GS1, the description, the title, the photo etc.
They just send me the same copy/paste bot response.
I have asked how someone else was able to rebrand my listings with none of the information they asked for, but I am not able to switch it back with all that information.
I could just create new ASINs as we are now handmade approved, but I'd prefer not to as they have a few 5 star reviews and I have a couple of customers who buy them reasonably regularly.
One of the listings is both FBM and FBA and there is stock at FBA. I am in the ridiculous position where I am blocked from selling it FBM but the FBA listing is active with no errors or violations.
Is there any way to actually resolve this? Thanks in advance for any assistance you can provide - I've also tried changing it via a manual edit and an upload, no dice.
