Utility bill issues
Dear admission, I have created a seller account on Amazon and it requires utility bill. I uploaded the utility bill with the translation and notorized it. However, the admission didn't accept it. What do I need to do? Could you send me an example of a utility bill? Thanks for understanding, have a great time.
Utility bill issues
Dear admission, I have created a seller account on Amazon and it requires utility bill. I uploaded the utility bill with the translation and notorized it. However, the admission didn't accept it. What do I need to do? Could you send me an example of a utility bill? Thanks for understanding, have a great time.
0 replies
Seller_4zBzdtgCyS9EI
Account verification
• All documents must be in the requested format and size (PDF where requested or , or image, if permitted, from scanned or photographed original, not a screenshot.
• All documents names and addresses must match exactly as entered at registration
• Every high resolution image you send must be unobstructed, including the corners, clear, clean (without shadows and smudges) and easy to read. Not tampered with, not a screen shot!
Do not circle or high light anything.
• Do not send more, or less, but exactly what you were asked for
• Always send the complete document, for example, do not send just the 1st page of a bill or statement, send the entire, complete document
• If you need a translation, make sure it is notarized and include the original
• Show both sides of your ID
• Bank or credit card statement must have bank name or logo, address and account holder's name
• Bank or credit card statement and Business License must be PDF)
• ID Expiration date and birthday must be in Gregorian calendar
• only piped utility bills are accepted
CR_Amazon
@Seller_4sZHFObFgohOm
Hello there, my name is CR and wanted to pop in here to see if I could get you some more information.
You will want to follow the instructions given to you on the rejection in your Account Health page.
You have received some great information above from fellow community member @Seller_4zBzdtgCyS9EIthat provides some best practices and things to look out for with your next submission.
One of the most common is submitting a screen shot of your bill instead of a scanned or original copy of your utility bill.
CR_Amazon
Stevie_Amazon
Hi there @Seller_4sZHFObFgohOm,
I hope this finds you well.
I understand you have recently registered for a selling account and need to complete the global seller identity verification process, which all sellers go through immediately after the initial registration phase.
Account verification
• All documents must be in the requested format and size (PDF where requested or , or image, if permitted, from scanned or photographed original, not a screenshot.
• All documents names and addresses must match exactly as entered at registration
• Every high resolution image you send must be unobstructed, including the corners, clear, clean (without shadows and smudges) and easy to read. Not tampered with, not a screen shot!
Do not circle or high light anything.
• Do not send more, or less, but exactly what you were asked for
• Always send the complete document, for example, do not send just the 1st page of a bill or statement, send the entire, complete document
• If you need a translation, make sure it is notarized and include the original
• Show both sides of your ID
• Bank or credit card statement must have bank name or logo, address and account holder's name
• Bank or credit card statement and Business License must be PDF)
• ID Expiration date and birthday must be in Gregorian calendar
• only piped utility bills are accepted
@Seller_4zBzdtgCyS9EI has graciously provided this insight into the requirements of the utility bills and government-issued ID you must provide. I would also like to advise the documents must also be in one of these supported languages: Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If your documents are not in a supported language, you must submit a notarized translation in a supported language along with the original document.
Let us know if you need further assistance, as the Forums community and I are here to support you.
Regards,
Stevie
