I was defrauded by Amazon and they do not respond to the cases I opened!!
Even though I did not have a paid listing, Amazon charged my credit card without my permission. There was no reason to withdraw this money. I opened a case many times and asked for my problem to be investigated and my money to be refunded. But the cases I opened have been answered as "we are directing them to the relevant person" for 1 month and nothing else is ever said. If there is someone in authority here, I want him/her to deal with my problem urgently. The fee you charged to my card, 39.99 USD, is completely unknown to me. And I do not sell with a professional account that requires a fee!!!!
I was defrauded by Amazon and they do not respond to the cases I opened!!
Even though I did not have a paid listing, Amazon charged my credit card without my permission. There was no reason to withdraw this money. I opened a case many times and asked for my problem to be investigated and my money to be refunded. But the cases I opened have been answered as "we are directing them to the relevant person" for 1 month and nothing else is ever said. If there is someone in authority here, I want him/her to deal with my problem urgently. The fee you charged to my card, 39.99 USD, is completely unknown to me. And I do not sell with a professional account that requires a fee!!!!
0 replies
Seller_OCjCdVPd7jn9F
What happened, dear moderators? Didn't feel like answering? You have no right to bother me like this for 1 month!! What you did is to hack into my credit card and withdraw my money without my knowledge!!!
Seller_4zBzdtgCyS9EI
Have you downgraded your account to a personal account? Have you used any of the pro seller features?
Connor_Amazon
Hi @Seller_OCjCdVPd7jn9F
Connor from Amazon here, I see that you have opened a support case on January 7th about the professional fee refund request which is under review, however your account is still listed a professional.
You will need to downgrade before the refund can be reviewed, I do see that you signed up for that account type when your first registered so this the fee isn't wasn't charged by us without your authorization.
To downgrade to the individual account, follow the instructions on this help page. Once that is done, our support team will review your account and look into your refund request.
Best,
Connor
