Our branded product shows a different brand on the Amazon website
We have a registered brand on Amazon and one of our listings was randomly added from another brand. We exclusively manufacture and sell this product. The other company does not sell our product. Strangely the brand name changed from our brand name A to their brand name B. When I edit the listing and look at the product details, it clearly shows our brand name A. Brand B actually added hundreds of products randomly and products like Aveeno had also changed the brand name. I worry that this is one of these places where they hijack you ASIN's. How can one branded product show 2 different brand names on the same page?
Our branded product shows a different brand on the Amazon website
We have a registered brand on Amazon and one of our listings was randomly added from another brand. We exclusively manufacture and sell this product. The other company does not sell our product. Strangely the brand name changed from our brand name A to their brand name B. When I edit the listing and look at the product details, it clearly shows our brand name A. Brand B actually added hundreds of products randomly and products like Aveeno had also changed the brand name. I worry that this is one of these places where they hijack you ASIN's. How can one branded product show 2 different brand names on the same page?
0 replies
Dougal_Amazon
Hello @Seller_4lYOafU2XGdNM,
My name is Dougal from the Community Manager Team and I would be happy to look into this for you. Do you have a case ID that provides this detail to Seller Support or at least the ASIN? If so, please share that case ID here and I will review, but if you have not yet opened a case, please do so and share that ID here so I can follow.
As for your specific question
This does depend on which attributes you are referring to because there are several places on a detail page where the brand name is displayed and they may pull from different sources.
I look forward to assisting you further.
Best, Dougal
