Account deactivated after submitting Evidence of UTR
Afternoon. Having attempted to open an account for several months and constantly hitting hurdles and amazon requests for documents.
I have been trying to open an account to sell on Amazon handmade as a sole trader as I am not a limited company.
I submitted a power of atourny letter as I had read was the correct thing to do which then got rejected. I was advised that I needed to submit a copy of my UTR number by was of a self assessment tax return which I then did.
However skip forward 2 days and I received a notification that my account was deactivated.
All the information provided was legitimate and I believe I have submitted all the required information but when I used the call me now section under account health and asked for some advice as to what I had done wrong and as a new seller if I could get some guidance the Amazon support worker just hung up the phone.
As somebody new to amazon but having sold on other platforms I don't understand why the process is so hard and amazon gives very little or ambiguous guidance as to how to navigate account opening.
Ive had easier mortgage applications!
can anyone shed dome light as to what I might have done wrong and if I can get the account reactivated or can I now never sell on Amazon for a reason I will never know?
Many thanks in advance.
Account deactivated after submitting Evidence of UTR
Afternoon. Having attempted to open an account for several months and constantly hitting hurdles and amazon requests for documents.
I have been trying to open an account to sell on Amazon handmade as a sole trader as I am not a limited company.
I submitted a power of atourny letter as I had read was the correct thing to do which then got rejected. I was advised that I needed to submit a copy of my UTR number by was of a self assessment tax return which I then did.
However skip forward 2 days and I received a notification that my account was deactivated.
All the information provided was legitimate and I believe I have submitted all the required information but when I used the call me now section under account health and asked for some advice as to what I had done wrong and as a new seller if I could get some guidance the Amazon support worker just hung up the phone.
As somebody new to amazon but having sold on other platforms I don't understand why the process is so hard and amazon gives very little or ambiguous guidance as to how to navigate account opening.
Ive had easier mortgage applications!
can anyone shed dome light as to what I might have done wrong and if I can get the account reactivated or can I now never sell on Amazon for a reason I will never know?
Many thanks in advance.
0 replies
Seller_yk3kzHpjMMa4B
Hello @Seller_mIjivgVvfYb1J,
I’m Mary from Amazon, here to assist you.
I understand that you need help with Account reactivation.
The above notification that you have shared where in team is clearly stating that “your Selling on Amazon payment account could not be opened”.
Verification decisions are final and are based on the information and documentation that team has received from you.
Please go through the policy pages attached here to get the better understanding of requirement of the documents:
Amazon Payments Europe Privacy Notice – Selling on Amazon
Information required to sell on Amazon
If you need any further assistance, you can post here so that we can help you.
Regards,
Mary
