Hi everyone,

We opened a case (CaseID: 11325858282) regarding a 1-star feedback left on order 202-7203731-0803535, but unfortunately, the feedback was not removed.

The customer left negative feedback simply because UPS redirected the package to an Access Point after a failed delivery attempt on July 18. We immediately contacted UPS and requested a redelivery, but the customer — citing personal limitations — refused to collect the parcel and insisted on a refund, which we processed promptly.

Despite our proactive and polite communication throughout, the customer unfairly blamed us for an issue clearly caused by the carrier. The comment is emotional and unrelated to the product or our service.

We believe this feedback violates Amazon’s policy and kindly ask moderators to review the case for possible removal.

Thanks in advance for your support.

@Sarah_Amzn @Julia_Amzn @JiAlex_Amazon 🙏🏼

Best regards.