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Seller_6oA09Nhj52unl

Unfair 1-Star Feedback – Need Moderator Assistance

Hi everyone,

We opened a case (CaseID: 11325858282) regarding a 1-star feedback left on order 202-7203731-0803535, but unfortunately, the feedback was not removed.

The customer left negative feedback simply because UPS redirected the package to an Access Point after a failed delivery attempt on July 18. We immediately contacted UPS and requested a redelivery, but the customer — citing personal limitations — refused to collect the parcel and insisted on a refund, which we processed promptly.

Despite our proactive and polite communication throughout, the customer unfairly blamed us for an issue clearly caused by the carrier. The comment is emotional and unrelated to the product or our service.

We believe this feedback violates Amazon’s policy and kindly ask moderators to review the case for possible removal.

Thanks in advance for your support.

@Sarah_Amzn @Julia_Amzn @JiAlex_Amazon 🙏🏼

Best regards.

115 views
2 replies
Manage Buyer Experience
Tags:Negative reviews
10
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user profile
Seller_6oA09Nhj52unl

Unfair 1-Star Feedback – Need Moderator Assistance

Hi everyone,

We opened a case (CaseID: 11325858282) regarding a 1-star feedback left on order 202-7203731-0803535, but unfortunately, the feedback was not removed.

The customer left negative feedback simply because UPS redirected the package to an Access Point after a failed delivery attempt on July 18. We immediately contacted UPS and requested a redelivery, but the customer — citing personal limitations — refused to collect the parcel and insisted on a refund, which we processed promptly.

Despite our proactive and polite communication throughout, the customer unfairly blamed us for an issue clearly caused by the carrier. The comment is emotional and unrelated to the product or our service.

We believe this feedback violates Amazon’s policy and kindly ask moderators to review the case for possible removal.

Thanks in advance for your support.

@Sarah_Amzn @Julia_Amzn @JiAlex_Amazon 🙏🏼

Best regards.

Manage Buyer Experience
Tags:Negative reviews
10
115 views
2 replies
Reply
0 replies
user profile
Sakura_Amazon_
In reply to: Seller_6oA09Nhj52unl’s post

Hello @Seller_6oA09Nhj52unl,

Thank you for sharing the details here. I have reviewed all the information, and I have contacted the relevant Partner Team to review this Feedback again. I will keep you updated regarding the outcome.

Regards,

Sakura

00
user profile
Sakura_Amazon_
In reply to: Seller_6oA09Nhj52unl’s post

Hello @Seller_6oA09Nhj52unl,

Here I am sharing an update ✨

We have suppressed the feedback for the Order: 202-7203731-0803535 and you were informed about the same on 07/28/2025 .

Regards,

Sakura

00
Follow this discussion to be notified of new activity
user profile
Seller_6oA09Nhj52unl

Unfair 1-Star Feedback – Need Moderator Assistance

Hi everyone,

We opened a case (CaseID: 11325858282) regarding a 1-star feedback left on order 202-7203731-0803535, but unfortunately, the feedback was not removed.

The customer left negative feedback simply because UPS redirected the package to an Access Point after a failed delivery attempt on July 18. We immediately contacted UPS and requested a redelivery, but the customer — citing personal limitations — refused to collect the parcel and insisted on a refund, which we processed promptly.

Despite our proactive and polite communication throughout, the customer unfairly blamed us for an issue clearly caused by the carrier. The comment is emotional and unrelated to the product or our service.

We believe this feedback violates Amazon’s policy and kindly ask moderators to review the case for possible removal.

Thanks in advance for your support.

@Sarah_Amzn @Julia_Amzn @JiAlex_Amazon 🙏🏼

Best regards.

115 views
2 replies
Manage Buyer Experience
Tags:Negative reviews
10
Reply
user profile
Seller_6oA09Nhj52unl

Unfair 1-Star Feedback – Need Moderator Assistance

Hi everyone,

We opened a case (CaseID: 11325858282) regarding a 1-star feedback left on order 202-7203731-0803535, but unfortunately, the feedback was not removed.

The customer left negative feedback simply because UPS redirected the package to an Access Point after a failed delivery attempt on July 18. We immediately contacted UPS and requested a redelivery, but the customer — citing personal limitations — refused to collect the parcel and insisted on a refund, which we processed promptly.

Despite our proactive and polite communication throughout, the customer unfairly blamed us for an issue clearly caused by the carrier. The comment is emotional and unrelated to the product or our service.

We believe this feedback violates Amazon’s policy and kindly ask moderators to review the case for possible removal.

Thanks in advance for your support.

@Sarah_Amzn @Julia_Amzn @JiAlex_Amazon 🙏🏼

Best regards.

Manage Buyer Experience
Tags:Negative reviews
10
115 views
2 replies
Reply
user profile

Unfair 1-Star Feedback – Need Moderator Assistance

by Seller_6oA09Nhj52unl

Hi everyone,

We opened a case (CaseID: 11325858282) regarding a 1-star feedback left on order 202-7203731-0803535, but unfortunately, the feedback was not removed.

The customer left negative feedback simply because UPS redirected the package to an Access Point after a failed delivery attempt on July 18. We immediately contacted UPS and requested a redelivery, but the customer — citing personal limitations — refused to collect the parcel and insisted on a refund, which we processed promptly.

Despite our proactive and polite communication throughout, the customer unfairly blamed us for an issue clearly caused by the carrier. The comment is emotional and unrelated to the product or our service.

We believe this feedback violates Amazon’s policy and kindly ask moderators to review the case for possible removal.

Thanks in advance for your support.

@Sarah_Amzn @Julia_Amzn @JiAlex_Amazon 🙏🏼

Best regards.

Manage Buyer Experience
Tags:Negative reviews
10
115 views
2 replies
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Sakura_Amazon_
In reply to: Seller_6oA09Nhj52unl’s post

Hello @Seller_6oA09Nhj52unl,

Thank you for sharing the details here. I have reviewed all the information, and I have contacted the relevant Partner Team to review this Feedback again. I will keep you updated regarding the outcome.

Regards,

Sakura

00
user profile
Sakura_Amazon_
In reply to: Seller_6oA09Nhj52unl’s post

Hello @Seller_6oA09Nhj52unl,

Here I am sharing an update ✨

We have suppressed the feedback for the Order: 202-7203731-0803535 and you were informed about the same on 07/28/2025 .

Regards,

Sakura

00
Follow this discussion to be notified of new activity
user profile
Sakura_Amazon_
In reply to: Seller_6oA09Nhj52unl’s post

Hello @Seller_6oA09Nhj52unl,

Thank you for sharing the details here. I have reviewed all the information, and I have contacted the relevant Partner Team to review this Feedback again. I will keep you updated regarding the outcome.

Regards,

Sakura

00
user profile
Sakura_Amazon_
In reply to: Seller_6oA09Nhj52unl’s post

Hello @Seller_6oA09Nhj52unl,

Thank you for sharing the details here. I have reviewed all the information, and I have contacted the relevant Partner Team to review this Feedback again. I will keep you updated regarding the outcome.

Regards,

Sakura

00
Reply
user profile
Sakura_Amazon_
In reply to: Seller_6oA09Nhj52unl’s post

Hello @Seller_6oA09Nhj52unl,

Here I am sharing an update ✨

We have suppressed the feedback for the Order: 202-7203731-0803535 and you were informed about the same on 07/28/2025 .

Regards,

Sakura

00
user profile
Sakura_Amazon_
In reply to: Seller_6oA09Nhj52unl’s post

Hello @Seller_6oA09Nhj52unl,

Here I am sharing an update ✨

We have suppressed the feedback for the Order: 202-7203731-0803535 and you were informed about the same on 07/28/2025 .

Regards,

Sakura

00
Reply
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