VTR below 95% with Buy Shipping
Our orders are all sent via a Warehouse Management System which passes the tracking details back to Amazon.
We use our own Royal Mail account for Tracked 48 parcels but we use the Buy Shipping via API for Large Letters. A massive chunk of these have been thrown as not tracked.
Are we doing something wrong, the report looks like the attached image and we have been using this method for years.
8 replies
Seller_hOZNPw7G8FIjl
Standard Large Letters are not tracked, you would have to use Tracked 48 Large Letter if you want them tracked.
That said. I use Buy Shipping for all orders which are all sent ordinary Large Letter and my VTR is N/A
Seller_g1iS3CyD4zQ2y
I have just spoken to account health who say it is a glitch that they are working on now & we don't need to do anything. I don't think my nerves can stand it!
Sarah_Amzn
Hello @Seller_nzd3XpaZpr8Gb,
Thank you for raising this issue. We have collected all your concerns and forwarded them to our partner team for review.
We will provide updates as soon as we receive new information.
To ensure effective tracking, please add any additional comments to this megathread: VTR Issue Again 14th January
Kind regards,
Sarah.
Sarah_Amzn
Hello @Seller_nzd3XpaZpr8Gb and @Seller_NOoWfFKDHbsaV
could you please confirm if the issue has been fixed?
Kind regards,
Sarah.
Seller_nzd3XpaZpr8Gb
Hi there,
Yes it has. Apologies for the late reply, I didn't receive a notification to this thread.
