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Seller_K9jJi24aTyFjk

Title and bullet points don't respect out back-end inputs. [brand owner]

Hello,

I've been facing a persistent issue with my Amazon.DE listing, I have never been able to resolve it despite multiple attempts. I want to expand my business to Amazon.DE via FBA but cannot if this issue is persistent, it has to be resolved for me to start sending units to Amazon.de.

The problem

The title and bullet points on our listing don't reflect our backend inputs. Instead, Amazon displays its own incorrect information, which is harmful and misleading to our customers' experience.

Despite following Amazon's suggestions, like deleting the listing completely and re-uploading via a flat-feed, the problem persists. As the brand owner, it's vital that our backend inputs are accurately displayed for customers.

It's strange why Amazon overrides my listing, causing confusion. As I don't speak German, I've posted on the UK forum, hoping for assistance in escalation.

The best case ID for reference is [9603483582] you can also access the flat-feed file there too on the case.

Look forward to hearing from someone at Amazon or anyone else that can help resolve it.

Thank you.

@Sarah_Amzn @Julia_Amzn @Julia_Amazon

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Seller_K9jJi24aTyFjk

Title and bullet points don't respect out back-end inputs. [brand owner]

Hello,

I've been facing a persistent issue with my Amazon.DE listing, I have never been able to resolve it despite multiple attempts. I want to expand my business to Amazon.DE via FBA but cannot if this issue is persistent, it has to be resolved for me to start sending units to Amazon.de.

The problem

The title and bullet points on our listing don't reflect our backend inputs. Instead, Amazon displays its own incorrect information, which is harmful and misleading to our customers' experience.

Despite following Amazon's suggestions, like deleting the listing completely and re-uploading via a flat-feed, the problem persists. As the brand owner, it's vital that our backend inputs are accurately displayed for customers.

It's strange why Amazon overrides my listing, causing confusion. As I don't speak German, I've posted on the UK forum, hoping for assistance in escalation.

The best case ID for reference is [9603483582] you can also access the flat-feed file there too on the case.

Look forward to hearing from someone at Amazon or anyone else that can help resolve it.

Thank you.

@Sarah_Amzn @Julia_Amzn @Julia_Amazon

00
42 views
5 replies
Reply
0 replies
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Seller_K9jJi24aTyFjk

Is there any assistance on this forum? Have two cases open on this forum and no one is getting back. Your help would be appreciated. @Sarah_Amzn @Julia_Amzn @Julia_Amazon

00
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Simon_Amazon

Hello @Seller_K9jJi24aTyFjk,

Here Simon from Amazon, happy to help.

As per the correspondence of the Case ID you provided, I see the team is looking into it and they will provide updates as soon as they have any.

For my understanding, have you applied the changes on the Parent ASIN?

Please keep me updated on the outcome.

Best,

Simon

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Seller_K9jJi24aTyFjk

Title and bullet points don't respect out back-end inputs. [brand owner]

Hello,

I've been facing a persistent issue with my Amazon.DE listing, I have never been able to resolve it despite multiple attempts. I want to expand my business to Amazon.DE via FBA but cannot if this issue is persistent, it has to be resolved for me to start sending units to Amazon.de.

The problem

The title and bullet points on our listing don't reflect our backend inputs. Instead, Amazon displays its own incorrect information, which is harmful and misleading to our customers' experience.

Despite following Amazon's suggestions, like deleting the listing completely and re-uploading via a flat-feed, the problem persists. As the brand owner, it's vital that our backend inputs are accurately displayed for customers.

It's strange why Amazon overrides my listing, causing confusion. As I don't speak German, I've posted on the UK forum, hoping for assistance in escalation.

The best case ID for reference is [9603483582] you can also access the flat-feed file there too on the case.

Look forward to hearing from someone at Amazon or anyone else that can help resolve it.

Thank you.

@Sarah_Amzn @Julia_Amzn @Julia_Amazon

42 views
5 replies
00
Reply
user profile
Seller_K9jJi24aTyFjk

Title and bullet points don't respect out back-end inputs. [brand owner]

Hello,

I've been facing a persistent issue with my Amazon.DE listing, I have never been able to resolve it despite multiple attempts. I want to expand my business to Amazon.DE via FBA but cannot if this issue is persistent, it has to be resolved for me to start sending units to Amazon.de.

The problem

The title and bullet points on our listing don't reflect our backend inputs. Instead, Amazon displays its own incorrect information, which is harmful and misleading to our customers' experience.

Despite following Amazon's suggestions, like deleting the listing completely and re-uploading via a flat-feed, the problem persists. As the brand owner, it's vital that our backend inputs are accurately displayed for customers.

It's strange why Amazon overrides my listing, causing confusion. As I don't speak German, I've posted on the UK forum, hoping for assistance in escalation.

The best case ID for reference is [9603483582] you can also access the flat-feed file there too on the case.

Look forward to hearing from someone at Amazon or anyone else that can help resolve it.

Thank you.

@Sarah_Amzn @Julia_Amzn @Julia_Amazon

00
42 views
5 replies
Reply
user profile

Title and bullet points don't respect out back-end inputs. [brand owner]

by Seller_K9jJi24aTyFjk

Hello,

I've been facing a persistent issue with my Amazon.DE listing, I have never been able to resolve it despite multiple attempts. I want to expand my business to Amazon.DE via FBA but cannot if this issue is persistent, it has to be resolved for me to start sending units to Amazon.de.

The problem

The title and bullet points on our listing don't reflect our backend inputs. Instead, Amazon displays its own incorrect information, which is harmful and misleading to our customers' experience.

Despite following Amazon's suggestions, like deleting the listing completely and re-uploading via a flat-feed, the problem persists. As the brand owner, it's vital that our backend inputs are accurately displayed for customers.

It's strange why Amazon overrides my listing, causing confusion. As I don't speak German, I've posted on the UK forum, hoping for assistance in escalation.

The best case ID for reference is [9603483582] you can also access the flat-feed file there too on the case.

Look forward to hearing from someone at Amazon or anyone else that can help resolve it.

Thank you.

@Sarah_Amzn @Julia_Amzn @Julia_Amazon

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Seller_K9jJi24aTyFjk

Is there any assistance on this forum? Have two cases open on this forum and no one is getting back. Your help would be appreciated. @Sarah_Amzn @Julia_Amzn @Julia_Amazon

00
user profile
Simon_Amazon

Hello @Seller_K9jJi24aTyFjk,

Here Simon from Amazon, happy to help.

As per the correspondence of the Case ID you provided, I see the team is looking into it and they will provide updates as soon as they have any.

For my understanding, have you applied the changes on the Parent ASIN?

Please keep me updated on the outcome.

Best,

Simon

00
Follow this discussion to be notified of new activity
user profile
Seller_K9jJi24aTyFjk

Is there any assistance on this forum? Have two cases open on this forum and no one is getting back. Your help would be appreciated. @Sarah_Amzn @Julia_Amzn @Julia_Amazon

00
user profile
Seller_K9jJi24aTyFjk

Is there any assistance on this forum? Have two cases open on this forum and no one is getting back. Your help would be appreciated. @Sarah_Amzn @Julia_Amzn @Julia_Amazon

00
Reply
user profile
Simon_Amazon

Hello @Seller_K9jJi24aTyFjk,

Here Simon from Amazon, happy to help.

As per the correspondence of the Case ID you provided, I see the team is looking into it and they will provide updates as soon as they have any.

For my understanding, have you applied the changes on the Parent ASIN?

Please keep me updated on the outcome.

Best,

Simon

00
user profile
Simon_Amazon

Hello @Seller_K9jJi24aTyFjk,

Here Simon from Amazon, happy to help.

As per the correspondence of the Case ID you provided, I see the team is looking into it and they will provide updates as soon as they have any.

For my understanding, have you applied the changes on the Parent ASIN?

Please keep me updated on the outcome.

Best,

Simon

00
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