How do I complain about incompetence in Amazon seller customer services
Genuinely, I need to know how to complain about service from seller support. They are the absolute worst customer support I have experienced.
They seem incapable of answering a question properly or efficiently, so you go back to them and somebody else then reacts with the same answer or does not check the history. I cannot do this anymore. It is virtually every time they are contacted.
I just go round in a loop and end up trying to ask the same question that I asked at the start. This results in the same incompetence all over again.
They seem to delete the messages now, trying to cover their tracks so I cannot even find my message history in the call log to give the evidence. The only thing I have is a record of the email, but it does not have the content of the message.
I am not sure how these people can stay in their job and actually receive pay. They don’t solve anything and close the case because of whatever reason they feel like, not because it has been solved.
Is there a mechanism or do the management in Amazon actually not care in the same way that their incompetent staff do?
How do I complain about incompetence in Amazon seller customer services
Genuinely, I need to know how to complain about service from seller support. They are the absolute worst customer support I have experienced.
They seem incapable of answering a question properly or efficiently, so you go back to them and somebody else then reacts with the same answer or does not check the history. I cannot do this anymore. It is virtually every time they are contacted.
I just go round in a loop and end up trying to ask the same question that I asked at the start. This results in the same incompetence all over again.
They seem to delete the messages now, trying to cover their tracks so I cannot even find my message history in the call log to give the evidence. The only thing I have is a record of the email, but it does not have the content of the message.
I am not sure how these people can stay in their job and actually receive pay. They don’t solve anything and close the case because of whatever reason they feel like, not because it has been solved.
Is there a mechanism or do the management in Amazon actually not care in the same way that their incompetent staff do?
0 replies
Seller_Yja9oH7DLHk2I
You might find previous comments are on the next page. The link to move you onto the next page is not in a logical place. It is top right rather than at the bottom.
I have some cases that go over 10+ pages due to the amount of nonsense that Amazon reply with.
Nothing in my life makes me crosser than the total disrespect Seller Support have for their users.
Seller_amUAzjvL5uIzu
You do realise that probably 90% of the time your not interacting with a real person.Amazon SS has always been poor & always will be,its not going to change any time soon.
Seller_Yja9oH7DLHk2I
They clearly have no intention of improving because eventually they will invite you to join a very expensive programme (that keeps changing names) that basically offers better seller support for an extra percentage of your sales.
Seller_3o4SC9FDqdOQU
unfortunately I had the same experience with SS. You are better of asking the forum, google or even chat GPT can be very helpful and specific.
Seller_FGrlSKDjwty1z
Seller support is dire - read Catch-22 or Hitch Hikers Guide to the Galaxy. Both works give insight into irony/anger/confusion/futility. All of which will be experienced when dealing with SS - mainly futility. Thats selling on Amazon for you. They have traffic but you are on your own. If you were to ask them if the grass is green and will the sun come up tomorrow. They would probably say - Hi we understand you are trying to find meaning in life? - Then paste you a broken link or one which takes you to a page about polishing a piece of string etc. Basically you have to work it all out yourself or ask on the forum. I have feelings of wanting to live in a cave in tibet in solitude rather than deal with them. But really you should be knighted for coping with it.
Seller_IjUdXgfytlivr
The escalation process from the ‘Leadership’ team seems to have broken down in the last year. Back in the day, when you asked for an escalation call back they would call you back within the 24-48 hour window. Now, I am lucky to get a call back from the Leadership team once a month.
As a direct consequence, I now have 20+ open pending cases about various things (mostly catalogue policy violation corrections). They are rarely resolved without an escalation call back from somebody who can deal with them, but now the call backs are close to impossible.
Only advice I can give is to just keep pressing until they escalate. It does still happen, but it can take weeks or months.
The best team was the South African office, but they seemed to close them down a few years ago now. Whenever I got through to a South African accent I knew they would sort out the case.
Seller_GGzDKOkzQyKkd
If you ever find out please do let me know, I spend my life on a message loop with them. - But it is just all automated nonsense replies and the silly fake apologies telling us they understand how important etc etc are beyond pathetic. I don’t know who invents all that but it is the most unprofessional way to communicate in any business.
I have even had a policy warning telling me I have contacted them more than once with a request to change another seller’s listing.
I have done no such thing I had two separate cases on the go about completely different things (they won’t accept a message about any more than one thing at a time). They are about listings I created and have nothing whatsoever to do with any other seller.
I have never at any time contacted Amazon about another seller’s listing. Good grief it is bad enough trying to get an answer about something to do with my own listings, why would I put myself through all that nonsense over another seller’s listing?
If I have to add to an existing listing and there are errors on it then I just don’t list the item. I don’t have the time or the patience to contact them now about things that need resolving in existing listings, they just answer with silly replies that are not about what they were asked. Real life is more important and I am not interested in communicating with bots.
I know you may be contacting them about something completely different and much more important, and my response does not solve anything or answer your question. But I don’t think there is an answer or a way to repair something that is so badly broken. Perhaps we should send them to The Repair Shop tv program they are good at repairing broken things.
Seller_j7UlCowZz6aOF
Unless you can gain access to a time machine and travel back to 2016 or before that is when Amazon last has seller support you will not be getting any support from Amazon. Only endless cut and pastes or a random link to a help page which generally will have nothing to do with what you asked.
Your only chance of getting support is from another seller on here that is the reality on Amazon.
Seller_1OIayAGHMcaah
You described it! We have the same experience. Our goods in their warehouse already, but they do so-called ’ FC Processing ’ and make us out of stock for nearly 2 months. We opened cases again and again, but they answer without any help, just like the robot. These people in the customer service should be fired! THEY DO NOTHING!
Seller_enhqDbbhh2x0Z
this is the case in all market places they are just getting salaries for randomly answers any thing ,they have made some answering templates ,and use the emplates to answer randomly , actually actually mr jeff bezos have no any knowledge about it whats ahappening ,i even made police compalint in india and lifted three bastrads termite in amazon who were cutting amazon pockets ,do one thing make a forum in the name of jeff bezos post all the compalints then tag mr jeff ezos and lets try to remove each and every employee and recruit new one
