Amazon not responding
I have had my account suspended since August. It has been over 90 days now. And i just want my payment to be released to my account. I have tried to contact seller support and payments team. But no one has responded. This is getting very frustrating and stressfull. Can anyone help?
Amazon not responding
I have had my account suspended since August. It has been over 90 days now. And i just want my payment to be released to my account. I have tried to contact seller support and payments team. But no one has responded. This is getting very frustrating and stressfull. Can anyone help?
0 replies
Seller_0pkMTMROIPEmY
This will depend on the reason for suspension, for Authenticy claims Amazon will not release funds, can you post the original suspension notice and subsequent failed plan of action.
Seller_uy6XfqggidpUA
Amazon should release funds for all sales except for those made on the items with authenticity complaints.
What they do with the monies from the latter is anyones guess.
After 90 days I’d be sending a Letter Before Action if they continued to ignore me.
Seller_l7of8sh2ILD8Z
Just received this email today from Amazon’s payment team.
We have received your request for payment. Unfortunately, we cannot complete this request at this time.
Why is this happening?
Your account has been linked to the listing or sale of inauthentic items. The sale of counterfeit products is strictly prohibited and we may withhold payment if we determine that an account has been used to sell inauthentic, or infringing items.
During the previous 90 day period you have failed to successfully appeal for reinstatement. However, you may be able to recover funds in your account if you can demonstrate that the items you listed are authentic.
How do I demonstrate authenticity?
In order to prove the authenticity of your items, please send documents such as invoices or brand authorization letters. Your appeal should address all of the inauthentic listings and policy violations associated with your account. Details about all of your specific inauthentic listings and policy violations can be found in your email, or by viewing the Notifications page in the Performance section of Seller Central: https://sellercentral.amazon.co.uk/gp/customer-experience/perf-notifications.html.
A plan of action is not necessary and there is no required format for your appeal. Please submit documents such as:
• Invoices
• Brand authorization letters
How do I send the required information?
Submit this information to disbursement-appeals@amazon.co.uk
Once we receive your appeal, we will review it and respond with a final decision within 7 days.
What happens if I do not send the requested information?
If we do not receive the requested information within 30 days or if your appeal for funds is not successful, Amazon will continue to withhold some or all funds in your account.
Thank you,
Amazon
Regards,
Seller Performance Team
Amazon Payments
http://pay.amazon.com/uk
Seller_l7of8sh2ILD8Z
I have sent over 3 appeal letters. And now all i get is an automated email that says the following.
Hello,
We reviewed your account and the information you provided, and we have decided that you may no longer sell on Amazon.co.uk.
For privacy reasons, we do not provide details about our investigation methods. We may not reply to further emails about this issue.
You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-investigate@amazon.co.uk.
Sincerely,
Seller Performance Team
https://www.amazon.co.uk
Seller_l7of8sh2ILD8Z
Received another email today.
Your account is currently in a 30 day funds appeal period and is not eligible for reinstatement or disbursement of funds. We encourage you to submit an appeal for your funds.
What happens if I do not appeal?
If your appeal for funds is not successful or you choose not to appeal within 30 days, Amazon will continue to withhold some or all funds in your account.
How do I submit an appeal?
Please send your appeal to disbursement-appeal@amazon.co.uk A successful appeal will address all of the policy violations that resulted in the loss of your ability to sell on Amazon.
Details about all of your policy violations can be found in your email, or by viewing the Notifications page in the Performance section of Seller Central: https://sellercentral.amazon.co.uk/gp/customer-experience/perf-notifications.html.
Thank you,
Amazon
Regards,
Seller Performance Team
Amazon Payments
http://pay.amazon.com/uk
Seller_gcApEu4yzoNNw
take them to small claims court only costs £60.00 and when you win they have to pay that too
Seller_l7of8sh2ILD8Z
I took Amazon to small claims court and WON! Amazon had to give back my payment and i also got compensation for stressing me and my business. Amazon sucks.
Seller_QIiF7BISA4JLT
My account got suspended as well for authenticity claims towards my own trademarked product, but since the trademark was on my US corporation of same name the provided documents were continuously ignored. And it been almost a week that they just plain ignoring me new requests. Even though I did not receive any final suspension since last email I have from the team is to provide additional invoice.
