A-Z claims being granted for no reason
111-8837116-4553011
Customer said they didn't get the item. So we reshipped and sent them tracking.
Once it delivers they file a A-Z claim and get refunded. Does anyone even look at all the details of these orders when they decide a A-Z claim? Now the buyer has $200 worth of product and Amazon won't stand behind a 20 year seller. At least make them send it back.
A-Z claims being granted for no reason
111-8837116-4553011
Customer said they didn't get the item. So we reshipped and sent them tracking.
Once it delivers they file a A-Z claim and get refunded. Does anyone even look at all the details of these orders when they decide a A-Z claim? Now the buyer has $200 worth of product and Amazon won't stand behind a 20 year seller. At least make them send it back.
0 replies
Seller_OvL8C4BJWiuS9
Claim was granted because you didn't follow protocol (from the sound of your post) about replacements and or refunds. Never send out a replacement unless requested through Amazon (otherwise, in Amazon's eyes it does exist).
