What on earth am I supposed to do now to get my account reactivated.
What on earth am I supposed to do now with this ridiculous Amazon support team? I’ve sent them every single original document they could possibly need! I’m convinced they’re trying to confirm my address. I own the apartment, I’m the only one living here, and I’ve already sent them my credit card statement and internet bill. If that’s not enough, I’m even willing to send my title deed—if only I could find a human with a functioning brain to respond and explain what the actual problem is! A few months ago, they verified my passport via a video camera conference, so I’m certain my passport isn’t the issue. I haven’t changed my personal identity or documents at all—100% sure of that. So what now? What do I do with this infuriating Amazon support team to get my account reactivated.
What on earth am I supposed to do now to get my account reactivated.
What on earth am I supposed to do now with this ridiculous Amazon support team? I’ve sent them every single original document they could possibly need! I’m convinced they’re trying to confirm my address. I own the apartment, I’m the only one living here, and I’ve already sent them my credit card statement and internet bill. If that’s not enough, I’m even willing to send my title deed—if only I could find a human with a functioning brain to respond and explain what the actual problem is! A few months ago, they verified my passport via a video camera conference, so I’m certain my passport isn’t the issue. I haven’t changed my personal identity or documents at all—100% sure of that. So what now? What do I do with this infuriating Amazon support team to get my account reactivated.
0 replies
Seller_NbYSGJ8Tehgbv
I am not smart enough to read your entire post. I just want to offer a word of advise.
I have been in this space for 10 years now and I have found that most problems can be resolved when the Amazon Seller is being overly detailed about the issue.
There are certain things that common sense can reveal to you and me...but not to Amazon.
I comprehend this as you send numerous documents and Amazon is being unreasonable.
In Amazon terms...they could be requesting something but mean something else entirely. I know. Its crazy. Its like they speak a different language.
One time, my ASIN was suspended and I received dozens of messages claiming that my items were expired. After about a month of back and fourth with Account Health Support....I found out that its actually a packaging issue...not an expiration issue.
Feel free to vent on the forums but if you would like a seller such as myself to help troubleshoot....I would need an overabundance of details.
Seller_kIukTwdhvntAp
"I’ve sent them every single original document they could possibly need! I’m convinced they’re trying to confirm my address. "
Amazon BOTS are simple creatures and easily confused. If you are sending MORE than what they ask for just STOP doing that.
If they ask for ONE item, send ONE item.
If you send more than that their circuits overheat and it short circuits rejecting everything you sent.
Atlas_Amazon
Hello @Seller_q5wyUcxXMSGIz
I see you have already posted in the forums regarding this issue. We kindly ask that you continue your discussion on your original thread, and continue to provide updates there to avoid any confusion.
Respectfully,
Atlas
