Reactivate my Seller Account
Hi Amazon Seller Forum,
My Account Has been Suspended Recently Uk Amazon Payment Team Asked me different Types of Documentation Which I have provided But They Won’t be able to verify it for some reason My UK Seller Account Was running Very Smoothly but All of sudden I was asked about some documentations which I have provided all of them, but they rejected it and now my account has been deactivated .When I call them health team they told me it was rejected because they are not able to verify them. I don’t understand what exactly they need to verify all the payments from amazon were coming to my account on time and fee charges were going out smoothy as well.
Now in the last email they asked me to send bank verified document with bank stamp on it which I have already sent them, but they rejected it.
Can someone Please Help Me out What Exactly Should I do in this situation Because they are not very specific? what exactly they want to verify?
Thank You
Regards
Reactivate my Seller Account
Hi Amazon Seller Forum,
My Account Has been Suspended Recently Uk Amazon Payment Team Asked me different Types of Documentation Which I have provided But They Won’t be able to verify it for some reason My UK Seller Account Was running Very Smoothly but All of sudden I was asked about some documentations which I have provided all of them, but they rejected it and now my account has been deactivated .When I call them health team they told me it was rejected because they are not able to verify them. I don’t understand what exactly they need to verify all the payments from amazon were coming to my account on time and fee charges were going out smoothy as well.
Now in the last email they asked me to send bank verified document with bank stamp on it which I have already sent them, but they rejected it.
Can someone Please Help Me out What Exactly Should I do in this situation Because they are not very specific? what exactly they want to verify?
Thank You
Regards
14 replies
Seller_7VbclcPFFRTnc
Can you post the original notification
And state which documents you sent
And what bank account you are using
Where are you based and are you fba as in Aug 2021 you were unsure if you required uk vat reg
Seller_vfnke6NQW8bja
Hello,
We are contacting you as we need an additional document and information update to continue with your account verification.
We recently requested you to provide a certified bank letter for the beneficial owner A.T. However, you provided us with an utility bill.
What happens if I do not send the required document?
If you do not provide the requested documents your Amazon UK or Amazon European store’s account verification may be impacted.
What documents do I need to provide?
– A scanned copy of a certified bank letter for the beneficial owner The document must meet all the criteria listed below:
- Dated within the last 180 days.
- Signed or stamped by the bank.
- Shows the bank name or logo.
- Shows the account holder’s name, residential address, and bank account number.
The document must be in one of our supported languages. The supported languages are English, Chinese, Dutch, German, Italian, Spanish, Swedish, French, Turkish, Polish, Portuguese, Arabic, Hindi, Tamil, Vietnamese, Thai, and Japanese. If the original document is not in a supported language, please provide a copy of both the original document and a certified translation.
What happens if I do not send the required document?
If you do not provide the requested documents your Amazon UK or Amazon European store’s account verification may be impacted.
How do I submit the required document?
To continue with your account verification, complete the following steps to provide the requested document:
- Go to the “Identity information” section of Seller Central:
https://sellercentral-europe.amazon.com/sw/SSR/BusinessKYCInfo/spaDashboard - Follow the prompts to upload the required document.
- Click “Save”, and then click “Submit for verification”.
Additionally, the information you entered on Seller Central does not match the documents you submitted.
Why is this happening?
Primary contact person information:
– The place of birth currently entered in Seller Central does not match the passport that you provided.
How do I submit required information?
To update the primary contact person information in Seller Central, complete the following steps:
- Go to the “Identity information” section of Seller Central.
https://sellercentral-europe.amazon.com/sw/SSR/BusinessKYCInfo/spaDashboard - Expand the field labelled Primary contact information.
- Follow the prompts to amend the information.
- Click “Save” and then “Submit for verification”.
We’re here to help
If you have any questions, you can contact us at any time:
https://sellercentral-europe.amazon.com/help/hub/support
The Amazon Payments team
Seller_vfnke6NQW8bja
Bank Certified Letter and I have sent bank Statement Stamped My Own Personal Bank Account and I am based in Ireland I don’t do FBA I was Planning TO, but This happened.
For VAT I think you need have 85000 pounds Sterling Threshold for VAT.
