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Seller_X0EpnXooluuab

Unable to Change Category Browse Node, Sales Have Depleted

Hello, hope everyone is having a good weekend.

I'm having a major issue with a category change for my ASIN which occurred a couple months ago. I am currently under the Decorative Accessories category which is way too broad for my product and unsearchable by this category for the customers. Consequently my sales and ranking have deteriorated since this change. I used to sell 10 units or more per day, and now I can go over 40 hours without a sale. This has also affected my sponsored ads and impressions.

No matter how many times I have opened up a case with Amazon, they give me the same copy/paste answer that this is the correct category node based on my detail page and the way buyers find the product by searching and browsing, and that it cannot be changed.

I need to go back to my previous browse node (which was the most relevant for my product) that me and my competitors have been selling under for the past few years and which helped bring more profit for me and for Amazon. I would also like to note that this is the not first time this has occurred with the category change or browse node missing and I was always eventually able to get it resolved and moved back to the correct category. Not this time though.

Can I have a moderator please look into this for me? Thank you. Case ID: 15368589351

@Michelle_Amazon @JiAlex_Amazon @SEAmod@Cooper_Amazon @Glenn_Amazon @Rose_Amazon

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Tags:ASIN, Listings, detail page
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Seller_X0EpnXooluuab

Unable to Change Category Browse Node, Sales Have Depleted

Hello, hope everyone is having a good weekend.

I'm having a major issue with a category change for my ASIN which occurred a couple months ago. I am currently under the Decorative Accessories category which is way too broad for my product and unsearchable by this category for the customers. Consequently my sales and ranking have deteriorated since this change. I used to sell 10 units or more per day, and now I can go over 40 hours without a sale. This has also affected my sponsored ads and impressions.

No matter how many times I have opened up a case with Amazon, they give me the same copy/paste answer that this is the correct category node based on my detail page and the way buyers find the product by searching and browsing, and that it cannot be changed.

I need to go back to my previous browse node (which was the most relevant for my product) that me and my competitors have been selling under for the past few years and which helped bring more profit for me and for Amazon. I would also like to note that this is the not first time this has occurred with the category change or browse node missing and I was always eventually able to get it resolved and moved back to the correct category. Not this time though.

Can I have a moderator please look into this for me? Thank you. Case ID: 15368589351

@Michelle_Amazon @JiAlex_Amazon @SEAmod@Cooper_Amazon @Glenn_Amazon @Rose_Amazon

Tags:ASIN, Listings, detail page
10
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Michelle_Amazon

Hello @Seller_X0EpnXooluuab,

Michelle at Amazon here. I am sorry to hear that you are having issues with your listing. I have escalated your concern and will follow up with you when I have more information.

I hope you have a great rest of the weekend!

Michelle

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Seller_X0EpnXooluuab

Unable to Change Category Browse Node, Sales Have Depleted

Hello, hope everyone is having a good weekend.

I'm having a major issue with a category change for my ASIN which occurred a couple months ago. I am currently under the Decorative Accessories category which is way too broad for my product and unsearchable by this category for the customers. Consequently my sales and ranking have deteriorated since this change. I used to sell 10 units or more per day, and now I can go over 40 hours without a sale. This has also affected my sponsored ads and impressions.

No matter how many times I have opened up a case with Amazon, they give me the same copy/paste answer that this is the correct category node based on my detail page and the way buyers find the product by searching and browsing, and that it cannot be changed.

I need to go back to my previous browse node (which was the most relevant for my product) that me and my competitors have been selling under for the past few years and which helped bring more profit for me and for Amazon. I would also like to note that this is the not first time this has occurred with the category change or browse node missing and I was always eventually able to get it resolved and moved back to the correct category. Not this time though.

Can I have a moderator please look into this for me? Thank you. Case ID: 15368589351

@Michelle_Amazon @JiAlex_Amazon @SEAmod@Cooper_Amazon @Glenn_Amazon @Rose_Amazon

73 views
4 replies
Tags:ASIN, Listings, detail page
10
Reply
user profile
Seller_X0EpnXooluuab

Unable to Change Category Browse Node, Sales Have Depleted

Hello, hope everyone is having a good weekend.

I'm having a major issue with a category change for my ASIN which occurred a couple months ago. I am currently under the Decorative Accessories category which is way too broad for my product and unsearchable by this category for the customers. Consequently my sales and ranking have deteriorated since this change. I used to sell 10 units or more per day, and now I can go over 40 hours without a sale. This has also affected my sponsored ads and impressions.

No matter how many times I have opened up a case with Amazon, they give me the same copy/paste answer that this is the correct category node based on my detail page and the way buyers find the product by searching and browsing, and that it cannot be changed.

I need to go back to my previous browse node (which was the most relevant for my product) that me and my competitors have been selling under for the past few years and which helped bring more profit for me and for Amazon. I would also like to note that this is the not first time this has occurred with the category change or browse node missing and I was always eventually able to get it resolved and moved back to the correct category. Not this time though.

Can I have a moderator please look into this for me? Thank you. Case ID: 15368589351

@Michelle_Amazon @JiAlex_Amazon @SEAmod@Cooper_Amazon @Glenn_Amazon @Rose_Amazon

Tags:ASIN, Listings, detail page
10
73 views
4 replies
Reply
user profile

Unable to Change Category Browse Node, Sales Have Depleted

by Seller_X0EpnXooluuab

Hello, hope everyone is having a good weekend.

I'm having a major issue with a category change for my ASIN which occurred a couple months ago. I am currently under the Decorative Accessories category which is way too broad for my product and unsearchable by this category for the customers. Consequently my sales and ranking have deteriorated since this change. I used to sell 10 units or more per day, and now I can go over 40 hours without a sale. This has also affected my sponsored ads and impressions.

No matter how many times I have opened up a case with Amazon, they give me the same copy/paste answer that this is the correct category node based on my detail page and the way buyers find the product by searching and browsing, and that it cannot be changed.

I need to go back to my previous browse node (which was the most relevant for my product) that me and my competitors have been selling under for the past few years and which helped bring more profit for me and for Amazon. I would also like to note that this is the not first time this has occurred with the category change or browse node missing and I was always eventually able to get it resolved and moved back to the correct category. Not this time though.

Can I have a moderator please look into this for me? Thank you. Case ID: 15368589351

@Michelle_Amazon @JiAlex_Amazon @SEAmod@Cooper_Amazon @Glenn_Amazon @Rose_Amazon

Tags:ASIN, Listings, detail page
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Michelle_Amazon

Hello @Seller_X0EpnXooluuab,

Michelle at Amazon here. I am sorry to hear that you are having issues with your listing. I have escalated your concern and will follow up with you when I have more information.

I hope you have a great rest of the weekend!

Michelle

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user profile
Michelle_Amazon

Hello @Seller_X0EpnXooluuab,

Michelle at Amazon here. I am sorry to hear that you are having issues with your listing. I have escalated your concern and will follow up with you when I have more information.

I hope you have a great rest of the weekend!

Michelle

10
user profile
Michelle_Amazon

Hello @Seller_X0EpnXooluuab,

Michelle at Amazon here. I am sorry to hear that you are having issues with your listing. I have escalated your concern and will follow up with you when I have more information.

I hope you have a great rest of the weekend!

Michelle

10
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