What is going wrong recently with C2S2 / ATS-AVASK system? More shipments being sent incorrect
This is now second shipments where goods have been sent to the UK and not to Germany in the past 2 weeks, highly frustrating as products are intended for the EU market and not UK. I expected the issue from early December to be resolved, but clearly, it is not.
Now its looking likely a removal order will need to be created for 3,000 units and then another 3,000 unit order sending to Germany. All this at our own UPS costs/brokerage.
What is going wrong recently with C2S2 / ATS-AVASK system? More shipments being sent incorrect
This is now second shipments where goods have been sent to the UK and not to Germany in the past 2 weeks, highly frustrating as products are intended for the EU market and not UK. I expected the issue from early December to be resolved, but clearly, it is not.
Now its looking likely a removal order will need to be created for 3,000 units and then another 3,000 unit order sending to Germany. All this at our own UPS costs/brokerage.
0 replies
JiAlex_Amazon
Hello @Seller_oA7gHuOaRpLws
I wanted to follow up on your thread. While I can't comment or provide you direct recommendations, my advice for you is to contact directly 1:1 support from Account manager for further assistance.
-JiAlex
Seller_f9P2kWMmdtiJE
I had to stop using this service. Shipment from October worth 2000euro lost somewhere no one knows where the goods are, a few shipmnets send to UK have been delivered to Poland or Czech ! Lost money on shipping costs and Avask. Useless service , pointless to use as they can`t deliver goods from EU to the UK. Always some king of issuess.....
Seller_y1oOV7IRdwzeB
Sorry to hear about the products going to the wrong destination. Have you found the booking process to be terrible? Compared to the previous Avask system it is awful - takes hours to sort all the data and errors, then multiple days waiting for broker confirmation. I have no idea how they have taken a system that worked and made it so much worse.
