Listing suspension
I have had a product suspended as a buyer has said that it was second hand which it wasnt.
They have asked me to subimt a plan of aciton. I have submitted 3 with the documentation they asked for but an getting nowhere getting this reinstated.
I have sold a number of these products on amazon in the last month and no one else has complained.
Does anyone know how long the appeal process takes ?
Listing suspension
I have had a product suspended as a buyer has said that it was second hand which it wasnt.
They have asked me to subimt a plan of aciton. I have submitted 3 with the documentation they asked for but an getting nowhere getting this reinstated.
I have sold a number of these products on amazon in the last month and no one else has complained.
Does anyone know how long the appeal process takes ?
0 replies
Seller_qZO3ZCjoBXEeL
Have you checked the templates on the forum for how to appeal? Do you have trade/wholesale invoices from the supplier that show the required information to prove authenticity and condition?
Seller_EJIX7rqDNQJi2
In order to have your listing reactivated, you will need to prepare a Plan of Action and supply Amazon valid invoices.
You don’t need to admit your guilt. All they want is to explain them, what you believe caused the complaint - check your customer feedback, product reviews, returns comments…
Then they want to hear, how did you handle the issue, for example accepted any returns and carefully checked your entire inventory.
And the last thing is telling them, what will you do to prevent similar complaints in the future. For example describing all your items accurately, continuing to source supplies from reputable distributors…
This is all about handling the complaint and preventing them, not about you selling Used items.
Also, definitely check out my thread with detailed instructions how to handle “Used Sold As New” Customer Product Complaints:
Appealing “Used Sold As New” Customer Product Condition Complaints.
