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Seller_iaBTUOb1yCAMX

Compliance has been stuck under review for a month and a half and is being completely ignored by amazon.

Hello im trying to sell a kids floor puzzle i have submitted all the necessary things required for my product compliance but i havent received any updates i have called,texted,emailed AND even made a forum post but no one is helping me i've called in more times than i can count and they always give me a generic respone and tell me to wait, can someone PLEASE HELP ME GET THIS COMPLIANCE REVIEWED!

CASE ID: 17014495261

ASIN B0DQHNC4L6

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3 replies
Product safety and compliance
Tags:Product compliance
00
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user profile
Seller_iaBTUOb1yCAMX

Compliance has been stuck under review for a month and a half and is being completely ignored by amazon.

Hello im trying to sell a kids floor puzzle i have submitted all the necessary things required for my product compliance but i havent received any updates i have called,texted,emailed AND even made a forum post but no one is helping me i've called in more times than i can count and they always give me a generic respone and tell me to wait, can someone PLEASE HELP ME GET THIS COMPLIANCE REVIEWED!

CASE ID: 17014495261

ASIN B0DQHNC4L6

Product safety and compliance
Tags:Product compliance
00
14 views
3 replies
Reply
0 replies
user profile
Seller_i6S8knzW6zU6Z
In reply to: Seller_iaBTUOb1yCAMX’s post

Hi @Seller_iaBTUOb1yCAMX,

I feel for you - waiting 1.5 months for a compliance review can be really frustrating. Let me try to help figure out what might be causing the delay.

I took a look at the children's toys policy (link). For puzzles, Amazon requires a complete set of documentation - they mention specifically that "partial document submissions are not permitted and will be rejected."

Would you mind double-checking that your submission includes everything from this list? Under "You must submit the following," the policy requires:

From your CPSC accepted laboratory:

  • Test report showing CPSIA compliance (Lead, Phthalates)
  • Test report for CPSA Section 14(a)(5) (Tracking label)
  • Test report for 16 CFR 1501 (Small parts)
  • Test report for ASTM F963 standard
  • Children's Product Certificate (CPC)

Also clear photos showing:

  • Your puzzle's model/part number
  • Manufacturer details
  • All labels and warnings
  • Instructions/manual
  • CPSA tracking label

Here's something important I noticed: Since we're in February 2025, there's a new requirement that might affect your puzzle. The policy states: "Children's toys manufactured after April 20, 2024, must comply with ASTM F963-23." If your puzzle was made after that date, you'll need the newer standard.

Hope this helps.

01
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Seller_iaBTUOb1yCAMX

Compliance has been stuck under review for a month and a half and is being completely ignored by amazon.

Hello im trying to sell a kids floor puzzle i have submitted all the necessary things required for my product compliance but i havent received any updates i have called,texted,emailed AND even made a forum post but no one is helping me i've called in more times than i can count and they always give me a generic respone and tell me to wait, can someone PLEASE HELP ME GET THIS COMPLIANCE REVIEWED!

CASE ID: 17014495261

ASIN B0DQHNC4L6

14 views
3 replies
Product safety and compliance
Tags:Product compliance
00
Reply
user profile
Seller_iaBTUOb1yCAMX

Compliance has been stuck under review for a month and a half and is being completely ignored by amazon.

Hello im trying to sell a kids floor puzzle i have submitted all the necessary things required for my product compliance but i havent received any updates i have called,texted,emailed AND even made a forum post but no one is helping me i've called in more times than i can count and they always give me a generic respone and tell me to wait, can someone PLEASE HELP ME GET THIS COMPLIANCE REVIEWED!

CASE ID: 17014495261

ASIN B0DQHNC4L6

Product safety and compliance
Tags:Product compliance
00
14 views
3 replies
Reply
user profile

Compliance has been stuck under review for a month and a half and is being completely ignored by amazon.

by Seller_iaBTUOb1yCAMX

Hello im trying to sell a kids floor puzzle i have submitted all the necessary things required for my product compliance but i havent received any updates i have called,texted,emailed AND even made a forum post but no one is helping me i've called in more times than i can count and they always give me a generic respone and tell me to wait, can someone PLEASE HELP ME GET THIS COMPLIANCE REVIEWED!

CASE ID: 17014495261

ASIN B0DQHNC4L6

Product safety and compliance
Tags:Product compliance
00
14 views
3 replies
Reply
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Seller_i6S8knzW6zU6Z
In reply to: Seller_iaBTUOb1yCAMX’s post

Hi @Seller_iaBTUOb1yCAMX,

I feel for you - waiting 1.5 months for a compliance review can be really frustrating. Let me try to help figure out what might be causing the delay.

I took a look at the children's toys policy (link). For puzzles, Amazon requires a complete set of documentation - they mention specifically that "partial document submissions are not permitted and will be rejected."

Would you mind double-checking that your submission includes everything from this list? Under "You must submit the following," the policy requires:

From your CPSC accepted laboratory:

  • Test report showing CPSIA compliance (Lead, Phthalates)
  • Test report for CPSA Section 14(a)(5) (Tracking label)
  • Test report for 16 CFR 1501 (Small parts)
  • Test report for ASTM F963 standard
  • Children's Product Certificate (CPC)

Also clear photos showing:

  • Your puzzle's model/part number
  • Manufacturer details
  • All labels and warnings
  • Instructions/manual
  • CPSA tracking label

Here's something important I noticed: Since we're in February 2025, there's a new requirement that might affect your puzzle. The policy states: "Children's toys manufactured after April 20, 2024, must comply with ASTM F963-23." If your puzzle was made after that date, you'll need the newer standard.

Hope this helps.

01
Follow this discussion to be notified of new activity
user profile
Seller_i6S8knzW6zU6Z
In reply to: Seller_iaBTUOb1yCAMX’s post

Hi @Seller_iaBTUOb1yCAMX,

I feel for you - waiting 1.5 months for a compliance review can be really frustrating. Let me try to help figure out what might be causing the delay.

I took a look at the children's toys policy (link). For puzzles, Amazon requires a complete set of documentation - they mention specifically that "partial document submissions are not permitted and will be rejected."

Would you mind double-checking that your submission includes everything from this list? Under "You must submit the following," the policy requires:

From your CPSC accepted laboratory:

  • Test report showing CPSIA compliance (Lead, Phthalates)
  • Test report for CPSA Section 14(a)(5) (Tracking label)
  • Test report for 16 CFR 1501 (Small parts)
  • Test report for ASTM F963 standard
  • Children's Product Certificate (CPC)

Also clear photos showing:

  • Your puzzle's model/part number
  • Manufacturer details
  • All labels and warnings
  • Instructions/manual
  • CPSA tracking label

Here's something important I noticed: Since we're in February 2025, there's a new requirement that might affect your puzzle. The policy states: "Children's toys manufactured after April 20, 2024, must comply with ASTM F963-23." If your puzzle was made after that date, you'll need the newer standard.

Hope this helps.

01
user profile
Seller_i6S8knzW6zU6Z
In reply to: Seller_iaBTUOb1yCAMX’s post

Hi @Seller_iaBTUOb1yCAMX,

I feel for you - waiting 1.5 months for a compliance review can be really frustrating. Let me try to help figure out what might be causing the delay.

I took a look at the children's toys policy (link). For puzzles, Amazon requires a complete set of documentation - they mention specifically that "partial document submissions are not permitted and will be rejected."

Would you mind double-checking that your submission includes everything from this list? Under "You must submit the following," the policy requires:

From your CPSC accepted laboratory:

  • Test report showing CPSIA compliance (Lead, Phthalates)
  • Test report for CPSA Section 14(a)(5) (Tracking label)
  • Test report for 16 CFR 1501 (Small parts)
  • Test report for ASTM F963 standard
  • Children's Product Certificate (CPC)

Also clear photos showing:

  • Your puzzle's model/part number
  • Manufacturer details
  • All labels and warnings
  • Instructions/manual
  • CPSA tracking label

Here's something important I noticed: Since we're in February 2025, there's a new requirement that might affect your puzzle. The policy states: "Children's toys manufactured after April 20, 2024, must comply with ASTM F963-23." If your puzzle was made after that date, you'll need the newer standard.

Hope this helps.

01
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