Item in transit but customers getting Amazon email that they can get a refund
Since the new Automated Shipping Setting was rolled out, I have had customers file claims saying they received an email from Amazon saying that since the item was not delivered yet, they could get a refund. The tracking numbers show they are in transit. My A-Z claims have really gone up and people are getting refunded while still receiving the merchandise. Anyone else had this problem? Anything that can be done?
Item in transit but customers getting Amazon email that they can get a refund
Since the new Automated Shipping Setting was rolled out, I have had customers file claims saying they received an email from Amazon saying that since the item was not delivered yet, they could get a refund. The tracking numbers show they are in transit. My A-Z claims have really gone up and people are getting refunded while still receiving the merchandise. Anyone else had this problem? Anything that can be done?
1 reply
KJ_Amazon
@Seller_iKDhyIXd4ziST Thank you for reporting that issue. It would be great if you can give a few more details.
How many refunds have you recently had and how are the refunds being processed? Are they all through A-to-Z claims?
Are orders still within the delivery-promise date range? Did you use Amazon Shipping and ship on time?
