Return auto-authorised details confusion
The buyer initiated a request return due to 'incompatible or not useful' (item too big).
I do not understand the following as I have not had the item back yet. I checked the Royal Mail tracking, and it says - Sorry, we're currently unable to confirm the status of your item with reference QYxxxx. Please try again tomorrow
Resolution: StandardRefund
Condition: Loading...
Condition Note: Loading...
Postage label details:
Label Type: Amazon label
Carrier: ROYAL_MAIL
Tracking ID: QYxxxxx
Tracking status Carrier picked up the package.
Overall Return Information
Order Date: 11 December 2023 05:24:21 GMT
Request Date: 16 December 2023 10:18:51 GMT
Approval Date: 16 December 2023 10:18:51 GMT
After clicking the tracking link on my dashboard, why did it say the carrier picked up the package at that time when the request return had been approved at the same time?
Time Location Event details
Dec 16, 2023, 10:18:52 AM UTC Carrier picked up the package.
I still have the open returns request on my dashboard - pending actions, waiting for the item back and refund. No contact from the buyer at all.
How long will this return request stay on my SC or will it disappear after 3 months?
Return auto-authorised details confusion
The buyer initiated a request return due to 'incompatible or not useful' (item too big).
I do not understand the following as I have not had the item back yet. I checked the Royal Mail tracking, and it says - Sorry, we're currently unable to confirm the status of your item with reference QYxxxx. Please try again tomorrow
Resolution: StandardRefund
Condition: Loading...
Condition Note: Loading...
Postage label details:
Label Type: Amazon label
Carrier: ROYAL_MAIL
Tracking ID: QYxxxxx
Tracking status Carrier picked up the package.
Overall Return Information
Order Date: 11 December 2023 05:24:21 GMT
Request Date: 16 December 2023 10:18:51 GMT
Approval Date: 16 December 2023 10:18:51 GMT
After clicking the tracking link on my dashboard, why did it say the carrier picked up the package at that time when the request return had been approved at the same time?
Time Location Event details
Dec 16, 2023, 10:18:52 AM UTC Carrier picked up the package.
I still have the open returns request on my dashboard - pending actions, waiting for the item back and refund. No contact from the buyer at all.
How long will this return request stay on my SC or will it disappear after 3 months?
6 replies
Seller_RlZVPg3d6ZUGP
It says that on all returns, even if not picked up, check the RM tracking to see if its been dropped off.
You will be able to close the return soon if it doesnt get posted back
Spencer_Amazon
Hello @Seller_YsPS5ZNHkkrmI,
I am Spencer with Amazon.
Could you please provide me with an order ID?
Regards, Spencer
Spencer_Amazon
Hello @Seller_YsPS5ZNHkkrmI,
I am Spencer with Amazon.
To answer your question, the return request will not disappear.
For details on the order please go to:
Menu > Orders > Manage Returns.
Make sure you set the date range wide enough and your auto-authorized return should pop up.
To the right you will also see a menu where you can choose to complete the transaction or contact the buyer etc.
I hope this helps.
Regards, Spencer
Seller_YsPS5ZNHkkrmI
Thanks, what's the longest duration a buyer can return? It has passed 66 days.
'Complete the transaction' - what's this may I ask?
